Branch Manager

First Mid Bank & Trust•St. Louis, MO

12d•$51,000 - $63,750

About The Position

The Branch Manager oversees the operational and sales functions of a larger-volume branch or stand-alone banking center. The role leads the branch team in delivering an exceptional customer and team member experience and serves as a champion of First Mid’s mission to build personalized customer relationships and provide solutions tailored to customers’ needs. The Branch Manager maintains knowledge of financial-industry regulations and changes, communicates and implements process updates, and ensures compliance with bank initiatives, security, operational policies, and financial-loss standards. The role oversees staff training, scheduling, delegation, coaching, performance, and engagement; monitors branch income and annual budgeting; and may process consumer loan requests or work at other First Mid banking centers. The position is also a community-focused sales leadership role. The Branch Manager works with market and regional leaders and other business units to grow deposits, loans, and sales of bank products; develops and monitors team goals; expands consumer and business relationships; and supports cross-selling, outside sales, presentations, business calls, and community events. The manager monitors competitors and communicates relevant impacts and opportunities to the direct supervisor.

Requirements

At least 5 years of retail sales and customer service experience.
An associate degree in a related field and at least 3 years of sales management experience, with a proven record of driving sales individually and as a sales-team leader.
Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Oversee the operational and sales functions of a larger-volume branch or stand-alone banking center.
Lead the team to deliver an exceptional customer and team member experience; answer customer questions and take ownership of customer issues.
Keep customer and team member information confidential and resolve customer concerns as needed.
Stay current on industry knowledge, regulations, and changes in the financial industry.
Communicate and implement changes to processes and procedures, and ensure adherence to bank initiatives, compliance, security, operational policies and procedures, and financial-loss standards.
May process consumer loan requests.
Provide ongoing staff training in sales, operational policies and procedures, customer service, product knowledge, risk management, and physical security; maintain thorough product knowledge and oversee Deposit Service team training.
Assign and schedule staff to provide appropriate service coverage, distribute workloads, and delegate projects.
Delegate operational duties to the Assistant Branch Manager and/or branch staff while retaining overall administrative responsibility.
Meet regularly with staff individually and in groups to organize sales efforts, communicate procedural and product changes, resolve issues, and support branch performance and employee engagement.
Coach team members regularly on goals and personal development.
Monitor branch income and annual budgeting.
Select, train, supervise, and evaluate branch staff to support productivity and performance according to job descriptions.
Work in other First Mid Banking centers when required.
Work with the Market Manager/Regional Deposit Manager and other business units to grow deposits, loans, and sales of other bank products.
Identify opportunities to expand and maintain consumer and business banking relationships and provide sales leadership.
Develop retail team goals and assess individual and branch progress toward corporate initiatives.
Focus on cross-selling to existing customers and participate in outside sales activities, such as onsite presentations, business sales calls, and community events, as directed.
Communicate corporate initiatives so the team understands their connection to the Bank’s values and culture.
Represent First Mid professionally through appearance and verbal and written communication.
Monitor the competitive environment, assess competitors’ rates and services and their impact on the branch, and inform the Direct Supervisor of implications and opportunities.

Benefits

Competitive health, dental, and vision coverage with HSA match
401(k) with employer match
Employee Stock Purchase Plan
Generous paid time off
Paid holidays
Paid parental leave
Tuition reimbursement
Performance-based bonuses
Well-being benefits
Banking perks
Discretionary short-term incentives, including bonus, incentives, and/or commission