Community Manager - Westover Place

Royal American Companies•Albany, GA

1d•$20 - $21•Onsite

About The Position

The Community Manager has full oversight of the assigned property and provides leadership and direction to its associates. Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager mentors and coaches associates, supports their performance, and helps ensure they understand and advance the corporate mission and goals. The role also focuses on excellent customer service for residents, strong business relationships, professionalism, communication, and reliable attendance. The position oversees property operations, leasing and resident relations, rent and security deposit administration, budgeting, maintenance coordination, vendor activities, and property condition. The Community Manager works with the Regional Manager on budget guidelines and supports marketing and resident services. The job requires local travel as needed, a flexible schedule that can include evenings, weekends, and holidays, and the ability to work at a computer for at least seven hours daily.

Requirements

High school diploma or equivalent.
Property or Community Manager state-level license where required.
Three years of property management experience preferred.
Ability to perform all functions of an Assistant Community Manager.
Strong leadership, communication, and decision-making skills; ability to motivate team members to meet company goals and expectations.
Ability to manage interruptions and multitask in a rapidly changing environment.
Strong attention to detail and ability to prioritize and process information accurately and clearly.
Understanding of multifamily management and operations, including asset management, personnel management, office operations, budgeting, and planning.
Excellent customer service and professional communication by email, phone, and in person.
Creativity and sound business judgment; self-starter with diplomacy and a results-oriented approach.
Computer literacy and excellent written and oral communication skills.
Ability to work a flexible schedule, including evenings and weekends.
Ability to travel independently for property business; government-issued state ID or valid driver's license as required by management based on location, property, or business needs.
Ability to access all areas of property grounds and structures, including multilevel structures, with or without an elevator.
Ability to work at a computer for at least seven hours daily, either standing or sitting.

Nice To Haves

Property management experience (three years preferred).
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.
ARM (Accredited Residential Manager) designation.
CAM (Certified Apartment Manager) designation.
Proficiency in One Site.

Responsibilities

Provide full oversight of the assigned property.
Supervise, train, and mentor community associates; evaluate performance, complete annual reviews, and counsel underperforming associates.
Maintain a positive, welcoming, and supportive environment for residents, visitors, and associates.
Attract, screen, and select prospective residents in accordance with applicable laws, regulations, and Resident Selection Criteria.
Monitor market conditions affecting leasing and operations, and develop and execute marketing and advertising campaigns for apartment leasing.
Assist with developing and implementing resident services programming.
Maintain rent collection procedures, follow up on delinquent accounts, deliver rent deposits to the bank, and submit related documentation.
Oversee security deposit administration, including unit inspections, balance or refund determinations, disposition letters, and returns.
Maintain familiarity with accounts payable procedures and requirements.
Participate in preparing the annual operating budget and work with the Regional Manager to maintain budgetary guidelines.
Monitor landlord-tenant relations and mediate disputes when necessary.
Use maintenance software to enter and track service requests and regularly review maintenance reports.
Conduct walk-throughs and follow up on vendors' work on site.
Inspect apartments for move-in condition and turnover status, and inspect grounds, offices, community rooms, and other amenities for cleanliness and maintenance.
Ensure contractors and vendors have Vendor Compliance approval before work begins, and monitor approved work activities.
Travel independently for property business and communicate with applicants, residents, vendors, and supervisors about day-to-day operations.
Perform other duties as requested by the supervisor.