Community Manager - West 27th Place

Landmark Properties•Los Angeles, CA

About The Position

The Community Manager is responsible for the performance metrics used to assess the success of an asset. The role directly manages site team members to achieve financial and budgeted occupancy targets, provide exceptional service to residents and prospects, and enhance asset value. The Community Manager reports to the Regional Director - Operations and directly supervises the Associate Community Manager, Resident Services Manager, Leasing & Marketing Assistant, Community Ambassador(s), Maintenance Supervisor, Maintenance Technician(s), Groundskeeper/Porter(s), and Housekeeper(s). The position oversees team management, financial performance, leasing and marketing, facilities, customer service, and risk control. Duties may be modified as community needs change. The work environment generally has a moderate noise level. No travel is required, although the position may infrequently involve driving or air travel for company business. The role is paid $90,000 annually, depending on factors including geographic market.

Requirements

High school diploma or equivalent required.
At least 2 years of experience in various property management roles required.
Must have completed one full leasing cycle in a previous position.
Strong written and verbal communication skills.
Ability to solve problems effectively.
Strong organizational skills and attention to detail.
Ability to manage personal time and the time of others.
Proficiency in Microsoft Office Suite or related software.
Locally mandated licenses or certifications may be required in some cases.

Nice To Haves

Bachelor’s degree preferred.
Property management experience, preferably in student housing.
Locally mandated licenses or certifications strongly preferred.
Entrata experience preferred.

Responsibilities

Lead and manage site team members, set expectations, monitor performance, and develop employees through coaching and mentoring.
Address performance concerns, disciplinary matters, and conflicts with HR; hold daily staff meetings and weekly one-on-ones; recruit, interview, hire, and promote employees; submit bi-weekly timesheets; prepare annual performance reviews; and cover duties when staffing gaps or leave require it.
Analyze financial reports, control expenditures, make business forecasts, submit funding recommendations, prepare month-end reporting packages, ensure budget compliance, seek efficiency and NOI improvements, make property purchases, and reconcile expenses.
Partner with the Associate Community Manager on marketing plans and strategies to meet occupancy goals; audit leasing velocity and prepare status reports and pricing or leasing-special recommendations.
Maintain knowledge of the property and competing assets by evaluating market conditions and trends; participate in monthly marketing calls and present asset performance; ensure timely prospect follow-up; monitor social media compliance; review and countersign resident housing contracts; submit leasing bonuses; and maintain stakeholder relationships and participate in events.
Lead planning, scheduling, and coordination of maintenance, repairs, remodeling, and construction; maintain a clean and professional work environment; inspect the asset weekly and conduct quarterly turn-planning walks with the Maintenance Supervisor.
Plan and control budgets for contracts, equipment, and supplies; solicit and analyze contractor bids; administer service contracts; and serve as liaison between site maintenance staff and vendors.
Manage the Resident Services Manager in implementing the Residence Life program, annual customer service survey, and renewal launch.
Handle complaints, disputes, grievances, and conflicts in accordance with the housing contract; use mediation techniques; communicate with residents and guarantors; and monitor and respond to property reviews to maintain online reputation.
Follow Fair Housing laws and confidentiality requirements; consult regional support and corporate attorneys on compliance; coordinate with insurance carriers and public agencies on protection and code compliance; address and document unlawful or lease-violating behavior; update the Emergency Procedures Manual monthly; and ensure staff compliance with technology policies.