COMMUNITY MANAGER - Andrews Place

Royal American Companies•Panama City, FL

5d•$55,000 - $58,000•Onsite

About The Position

The Community Manager has full oversight of the assigned property and provides leadership and direction to its associates. Under the direct supervision of the Regional Manager and/or Area Manager, the manager mentors and coaches associates to support the corporate mission, achieve established goals, improve individual performance, and provide excellent customer service to residents. The role requires professionalism, excellent attendance and communication, and the ability to build lasting business relationships. Bilingual ability is highly preferred. The Community Manager oversees property operations, resident relations, leasing and marketing, rent collection, budgeting, maintenance coordination, and property condition. The manager supervises and trains associates, evaluates performance, supports resident services programming, and ensures compliance with applicable laws, regulations, procedures, and vendor requirements. Other duties may be assigned by the supervisor.

Requirements

High school diploma or equivalent.
Property/Community Manager state-level license where required.
Ability to perform all functions of an Assistant Community Manager.
Strong leadership, communication, and decision-making skills; ability to motivate team members to accomplish company goals and expectations.
Ability to manage interruptions in a rapidly changing, multitasking environment.
High attention to detail and ability to prioritize and process information accurately and clearly.
Understanding of multifamily management and operations, including asset management, personnel management, office operations, budgeting, and planning.
Ability to provide excellent customer service and communicate professionally by email, phone, and in person.
Creativity and sound business judgment; self-starter who can build positive relations with subordinates and peers.
Performance-oriented and highly motivated to produce results.
Computer literacy and strong written and oral communication skills.
Ability to work a flexible schedule, including evenings and weekends.
Ability to travel independently for property business.
Must have a government-issued state ID, or a valid driver’s license if required based on location, property, or business needs.
Ability to access all areas of property grounds and structures, including multilevel structures, with or without an elevator.
Ability to work at a computer for a minimum of seven hours daily, standing or sitting.
Effectively communicate with applicants, residents, vendors, and supervisors about day-to-day property operations.

Nice To Haves

Bilingual ability is highly preferred.
At least three years of property management experience preferred.
Proficiency in One Site preferred.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development preferred.
ARM (Accredited Residential Manager) designation preferred.
CAM (Certified Apartment Manager) designation preferred.

Responsibilities

Provide full oversight of the assigned property.
Supervise and train community associates; complete annual performance reviews, counsel underperforming associates, and provide constructive feedback.
Create a positive, welcoming, and supportive environment for residents, visitors, and associates.
Attract, screen, and select prospective residents in accordance with applicable laws, regulations, and Resident Selection Criteria.
Monitor market conditions affecting leasing and operations; develop and execute apartment leasing marketing and advertising campaigns.
Assist with developing and implementing resident services programming.
Maintain rent collection procedures, follow up on delinquent accounts, deliver rent deposits to the bank, and submit relevant documentation.
Oversee security deposit administration, including unit inspections, balance or refund determinations, disposition letters, and processing returns.
Maintain familiarity with accounts payable procedures and requirements.
Participate in preparing the annual operating budget and work with the Regional Manager to maintain budgetary guidelines.
Monitor landlord-tenant relations and mediate disputes when necessary.
Use maintenance software to enter and track service requests, and review maintenance reports regularly.
Conduct property walk-throughs and follow up on vendors’ work.
Inspect apartments for move-in condition and turnover status.
Inspect grounds, office, community rooms, and amenities to ensure they are clean and maintained.
Ensure contractors and vendors receive Vendor Compliance approval before work begins and monitor approved work on site.
Perform other duties as requested by the supervisor.