COMMUNITY MANAGER - Andrews Place

Royal American Management•Panama City, FL

5d•$55,000 - $58,000•Onsite

About The Position

The Community Manager has full oversight of an assigned property and provides leadership and direction to its associates under the direct supervision of the Regional Manager and/or Area Manager. The manager mentors, supports, and coaches associates to help them understand and achieve company goals, improve individual performance, and provide excellent customer service to residents. The role requires professionalism, excellent attendance and communication skills, and the ability to build lasting business relationships. Bilingual ability is highly preferred. The position is based at Andrews Place in Panama City, Florida. It is full-time, with local travel as needed for business. The work schedule is listed as days, nights, weekends, and on call.

Requirements

High school diploma or equivalent.
Property/Community Manager state-level license where required.
At least three years of property management experience preferred.
Ability to perform all functions of an Assistant Community Manager.
Strong leadership, communication, and decision-making skills; ability to motivate team members to meet company goals and expectations.
Ability to handle interruptions and multitask appropriately in a rapidly changing environment.
High attention to detail and ability to prioritize and process information accurately and clearly.
Sound understanding of multifamily management and operations, including asset management, personnel management, office operations, budgeting, and planning.
Ability to provide excellent customer service and communicate professionally by email, phone, and in person.
Creativity and sound business judgment; self-starting, diplomatic, performance-oriented, and highly motivated to produce results.
Computer literacy and excellent written and oral communication skills.
Ability to work a flexible schedule, including evenings and weekends.
Ability to work at a computer for at least seven hours daily, either standing or sitting.
Ability to access all areas of the property grounds and structures, including multilevel structures, with or without an elevator.
Ability to travel independently for property business; must have a government-issued state ID or valid driver’s license if required by management based on location, property, or business needs.

Nice To Haves

Bilingual ability is highly preferred.
Proficiency in OneSite preferred.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development preferred.
ARM (Accredited Residential Manager) designation preferred.
CAM (Certified Apartment Manager) designation preferred.

Responsibilities

Provide full oversight of the assigned property.
Supervise and train community associates; evaluate performance, complete annual performance reviews, and counsel underperforming associates with constructive feedback.
Create a positive, welcoming, and supportive environment for residents, visitors, and associates.
Attract, screen, and select prospective residents according to applicable laws, regulations, and established Resident Selection Criteria.
Monitor market conditions affecting leasing and operations; develop and execute marketing and advertising campaigns for apartment leasing.
Assist with developing and implementing resident services programming.
Maintain rent collection procedures, follow up on delinquent accounts, deliver rent deposits to the bank, and submit relevant documentation.
Oversee security deposit administration, including unit inspections, balance or refund determinations, disposition letters, and returns.
Maintain familiarity with accounts payable procedures and requirements.
Participate in preparing the annual operating budget and work with the Regional Manager to maintain budgetary guidelines.
Monitor landlord-tenant relations and mediate disputes when necessary.
Use maintenance software to enter and track service requests and review maintenance reports regularly.
Conduct walkthroughs and follow up on vendors’ work; inspect apartments for move-in condition and turnover status.
Inspect property grounds, offices, community rooms, and amenities to ensure they are clean and maintained.
Confirm contractors and vendors have Vendor Compliance approval before work begins, and monitor approved work.
Perform other duties as requested by the supervisor.
Travel independently to conduct property business and access property grounds and structures, including multilevel structures.
Communicate with applicants, residents, vendors, and supervisors about day-to-day property operations by email, phone, or in person.