Community Manager - Matheson Mill by Broadstone

Greystar•Charlotte, NC

16d•$95,000 - $110,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of Matheson Mill by Broadstone, a 302-unit mid-rise property in lease-up in Charlotte, North Carolina. The role manages property team members, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with company policies and procedures and applicable housing laws and regulations. The position contributes to property budgeting and financial performance, oversees leasing and marketing strategies, and ensures effective resident service and retention. It also manages property staff, vendor relationships, owner communications, property standards, and required financial and administrative reporting. The schedule is Monday through Friday, with weekends as needed.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service skills sufficient to manage an apartment community, address customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property; must ensure other on-site staff with golf-cart access also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software; Entrata, Yardi, and/or OneSite preferred.
Management and supervisory skills to hire, lead, direct, evaluate, and manage staff, including maintenance specialists.
Ability to access all interior and exterior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Bachelor’s degree from an accredited college or university in Business Management, Real Estate, or a related field preferred.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Contribute to property budgets by reviewing financial statements, marketing information, and operational reports.
Manage rent rates and collection and posting of rent and fees; make bank deposits; and prepare and review monthly financial status reports.
Review vendor, contractor, and service-provider invoices, reconcile charges, verify insurance certificates, assign account codes, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewals; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Respond to resident complaints, questions, and requests, resolve service issues, and ensure maintenance staff meet company standards for service requests.
Inspect the property and take action to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and supervise staff; manage employee performance in accordance with company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
Make routine local trips for bank deposits, training, outreach events, or other work-related needs.

Benefits

Medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and increased vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.