Communication Manager Jobs

About The Position

Requirements

• Bachelor’s or master’s degree in computer science, an equivalent or business discipline, or related experience.
• Experience configuring, maintaining, and troubleshooting Cisco switches, routers, and ASA firewalls.
• Knowledge of WAN technologies, including MPLS, PPP, and VPN.
• Experience with VLAN management and routing.
• Knowledge of LACP/EtherChannel in switching.
• Knowledge of static and advanced routing protocols, including BGP and EIGRP.
• Knowledge of Spanning Tree Protocol (STP) and high-availability protocols such as HSRP.
• Deep knowledge of OSI model layers 1–4 and working knowledge of layers 5–7.
• Experience with network load balancing, proxies, and network analyzer technologies.
• Practical experience implementing and administering common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, and SMTP.
• Experience with common network monitoring and security utilities such as SolarWinds NPM, NCM, and IPAM.
• Proven cloud-infrastructure-management experience with platforms such as AWS, Azure, or Google Cloud Platform.
• Ability to cope with the stress of supporting 24x7 operations and time-sensitive deliverables.
• Ability to identify and protect sensitive information.
• Excellent communication, interpersonal, and customer-presentation skills.
• Ability to travel 20–30% of the time.
• Ability to prioritize and multitask, communicate clearly in writing and verbally, build effective working relationships, and learn new technologies while maintaining industry knowledge.

Nice To Haves

• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, or equivalent.

Responsibilities

• Plan and collaborate with IT and IS managers on security reviews for applications identified for cloud migration.
• Own the program budget and ensure program spending is traceable.
• Apply PMI and ITIL service-management and cloud-infrastructure-as-a-service best practices.
• Identify project priorities and resource requirements, and make strategic and tactical recommendations to Cloud management.
• Prepare project resources with information about requirements, roles, responsibilities, work processes, and success criteria.
• Implement project-management infrastructure, including project plans, issue lists, and communication plans.
• Lead and manage engineers and administrators to meet business needs effectively and cost efficiently.
• Develop and implement system-management standards and cloud strategies aligned with business objectives.
• Manage cloud infrastructure, including provisioning, monitoring, and resource optimization.
• Implement and maintain security, compliance, and data-protection measures.
• Identify cost-saving initiatives while optimizing performance and scalability.
• Monitor emerging cloud technologies and recommend solutions to improve operational efficiency.
• Maintain network policies, controls, and procedures; monitor and report network performance and capacity using internal monitoring tools.
• Diagnose complex network problems, identify performance factors, and evaluate opportunities to improve network performance and functionality.
• Implement and maintain network security, forecast system demand, and recommend upgrades, expansions, and reconfigurations.
• Follow and advocate for change-management processes.
• Troubleshoot hardware and software problems and coordinate complex testing, support, network/router recovery, and troubleshooting with IT staff or vendors.
• Collaborate with peers to identify potential issues and improvements in the network environment.
• Prioritize and multitask according to business priorities and production-availability requirements, and escalate network issues to Senior IT Management.
• Be available on call as needed for problems and incidents, including after-hours and weekend maintenance windows.
• Create and maintain comprehensive documentation for implemented networks.
• Assist with proposals and solution presentations, and perform other duties as assigned.
• Guide less experienced engineers and manage technology projects in support of critical business objectives.
• Foster collaboration, innovation, and continuous improvement, and coordinate with cross-functional teams to align initiatives with organizational goals.
• Manage time, resources, priorities, and deadlines; communicate effectively across business relationships and management levels.
• Provide team leadership, advanced system administration, operational support, and problem resolution for a large, complex network environment.
• Assign tasks, track time, manage projects, analyze workflows, report team status, and conduct team meetings.
• Lead, train, develop, and coach associates; encourage high standards, recognize achievements, and help associates address development needs.
• Present logical and persuasive cases for proposals and positions.