PMO Manager

Communication Innovators, Inc.•Des Moines, IA

About The Position

As a PMO (Project Management Office) Manager at Communication Innovators, you will oversee the strategic planning, implementation, and execution of project management processes and methodologies across the organization. You will ensure projects are delivered on time, within scope, and within budget, meet quality standards, and align with company objectives. Communication Innovators is a technology integration company serving customers across the United States and internationally. Its teams deliver projects in audio video and collaboration, physical security, structured cabling, outside plant, data networking, wireless, and other technology infrastructure. The PMO Manager will help strengthen and scale CI’s project management practices by establishing consistent processes, tools, and reporting across project teams, while supporting project managers in delivering work safely, on schedule, within budget, and to customer expectations. The role works closely with project managers, department directors, and field teams to improve visibility, coordination, and execution across CI’s project portfolio. Success will be reflected in stronger project visibility, more consistent project practices, improved coordination across teams, better support for project managers, reliable project execution, and a positive customer experience as CI grows. The duties listed are generally considered primary and essential functions; duties may change to meet business goals and operational needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree in business, construction management, engineering, or a related field; equivalent experience will be considered.
Significant experience managing complex projects and improving project delivery processes.
Experience leading, coaching, or mentoring project managers.
Strong understanding of project schedules, budgets, forecasting, change management, risk management, and financial controls.
Excellent communication, organization, problem-solving, and leadership skills.
Ability to work effectively with executives, customers, project managers, technical teams, and field employees.
Comfort building practical processes and gaining adoption across multiple departments.
Proficiency with project management and business software, such as scheduling, reporting, and collaboration tools.

Nice To Haves

Experience in technology integration, construction, low-voltage systems, telecommunications, or a related industry.
Experience supporting a project portfolio with multiple departments, locations, or customer accounts.
Project management certification, such as PMP, or equivalent training.

Responsibilities

Develop, implement, and maintain consistent project management standards, processes, templates, and tools.
Support project managers throughout the project lifecycle, from kickoff and planning through execution, closeout, and lessons learned.
Coach and guide project managers on scheduling, budgeting, scope management, risk tracking, customer communication, and change management.
Review project health and performance, identify risks or delays, and help teams develop plans to address them.
Establish reporting and metrics for project status, financial performance, workload, schedule, and resource needs.
Improve coordination between project management, sales, engineering, service, finance, and field operations.
Help leaders understand project capacity and workload across departments and teams.
Identify recurring problems, bottlenecks, and opportunities to improve efficiency, and lead practical process improvements.
Support project managers with challenging customer or internal issues when needed.
Build and maintain a library of project documentation, best practices, and training materials.
Help onboard and develop project managers and other employees involved in project delivery.
Promote accountability, clear communication, and continuous improvement across the project management function.
Meet performance measures for project timeliness, budget adherence, stakeholder satisfaction, quality, resource utilization, and process improvement.