Manager, PMO

New Era Cap • Buffalo, NY

6d • $120,000 - $135,000 • Onsite

About The Position

The Manager, Project Management Office (PMO) plans, directs, and governs New Era Cap’s global portfolio of enterprise technology initiatives, including ERP modernization (SAP S/4HANA), e-commerce platforms, enterprise integrations and middleware, cloud data platforms, and AI solutions. Based at the company’s Headquarters in downtown Buffalo, NY, the role applies specialized knowledge of information systems, the software development lifecycle (SDLC), enterprise architecture, and IT financial management to evaluate, prioritize, and oversee complex, multi-system technology programs across global regions. The position reports to the Senior Director, IT Enterprise Architecture.

The Manager operates the company’s hub-and-spoke portfolio governance model, facilitates executive technology steering and prioritization forums, and designs and builds the PMO’s portfolio management platforms, reporting, dashboards, and supporting applications. The role also leads and develops PMO staff, including Project Analysts. It requires practical and theoretical knowledge of information systems and technology program management, typically acquired through a bachelor’s degree in Computer Science, Information Systems, or a closely related field.

The position is 100% on-site at New Era Cap’s Buffalo headquarters, with five days a week in person. Travel is estimated at 10% to 20%, domestic and/or global. The posted salary range for candidates located in Western New York is $120,000–$135,000, plus bonus and benefits; actual compensation depends on factors including skills, education, duties, requirements, and experience.

Requirements

• Bachelor’s degree required.
• Five to seven years of progressively responsible experience managing information technology projects or programs.
• At least three years of hands-on experience leading a PMO or managing project and portfolio staff, and building portfolio or project management platforms, business applications, automated workflows, or data-driven dashboards and reporting solutions.
• Demonstrated experience overseeing at least one full-lifecycle enterprise system implementation, such as an ERP, e-commerce, or data platform, from design through cutover and hypercare.
• Experience managing technology budgets, software and cloud spend, and systems integrator statements of work.
• Experience working directly with C-suite and senior technology leadership.
• Experience overseeing offshore or nearshore technical delivery partners.
• PMP certification required.
• Advanced knowledge of the SDLC and delivery methodologies, including Agile/Scrum, SAFe, Waterfall, and hybrid models, with the ability to govern delivery at portfolio level.
• Strong understanding of enterprise application landscapes, including ERP, e-commerce platforms, PLM, and cloud data platforms.
• Working knowledge of enterprise architecture principles, system integration patterns such as APIs, middleware, and EDI, cloud platforms, and data migration practices.
• Expertise in IT financial management, including capital and operating budgets, software licensing, cloud cost management, business case development, and ROI analysis.
• Hands-on ability to configure and administer portfolio and work management platforms, including workflows, automation, and integrations.
• Application development skills using low-code platforms, Python or other scripting, and REST APIs, with sound software engineering, data modeling, and security practices.
• Advanced data and analytics skills, including SQL, data modeling, DAX, and dashboard development using Power BI or Tableau, with the ability to source data from platforms such as Snowflake or Microsoft Fabric.
• Strong executive presence and communication skills, including the ability to translate complex technical status, risks, and trade-offs into clear recommendations for senior leadership.
• Proven people leadership skills, including developing technical and analytical talent, building high-performing teams, and driving governance standards and organizational change across a global organization.
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook.
• Ability to work 100% on-site in Buffalo, NY and travel 10% to 20%, domestic and/or global.

Nice To Haves

• Master’s degree in Information Systems, Engineering Management, or Project Management, or an MBA with a concentration in Information Systems.
• PgMP, PfMP, or SAFe certification.
• Consumer products, apparel, or retail technology experience.

Responsibilities

• Design and operate the intake, evaluation, and prioritization process for technology initiatives, assessing technical feasibility, architectural fit, integration dependencies, data and security implications, total cost of ownership, and ROI in partnership with Enterprise Architecture and Information Security.
• Direct planning and execution oversight for complex, multi-system IT programs, including ERP implementations, e-commerce rollouts, integrations and middleware, data platform migrations, and cloud adoption.
• Define and enforce SDLC-aligned stage gates across Agile/Scrum, SAFe, Waterfall, and hybrid delivery models, from requirements and solution design through build, testing, cutover, and hypercare.
• Architect, configure, and build PMO project and portfolio management platforms, including workflows, intake forms, approval routing, project templates, and automation.
• Develop PMO applications and integrations using low-code platforms, scripting languages, and REST APIs; apply software engineering practices for requirements, data modeling, version control, testing, security, access controls, and release management.
• Design the portfolio data model and build automated pipelines from project, financial, and resource systems into the analytics environment.
• Develop executive dashboards, KPI scorecards, and self-service reports using SQL and DAX, providing visibility into delivery health, technical risk, spending, capacity, and benefits realization.
• Manage technology portfolio budgets, forecasts, and actuals across capital and operating expenses, including software licensing, cloud consumption, and vendor statements of work.
• Model capacity across internal technical teams and offshore and nearshore delivery partners, and recommend sequencing and trade-offs to leadership.
• Identify and manage cross-system risks and dependencies, including interface impacts, data migration, environment and release conflicts, and cutover readiness.
• Coordinate release planning and change control with application, infrastructure, and integration teams.
• Facilitate executive technology steering committee and portfolio prioritization forums.
• Govern delivery by systems integrators and technology vendors, including statement-of-work scope, technical deliverables, acceptance criteria, and change orders, in partnership with Procurement and Legal.
• Lead, mentor, and develop PMO staff, including Project Analysts.
• Define portfolio standards, templates, and governance artifacts, including charters, RACI matrices, RAID logs, and decision logs.
• Introduce AI-enabled practices that improve delivery predictability and reporting.
• Keep all sensitive matters confidential.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Bonus.
• Generous PTO policy.
• World-class benefits designed to promote health, financial stability, and personal growth.
• Paid parking.
• Exclusive discounts on apparel and headwear.
• Professional development opportunities.
• On-site café.
• On-site fitness center.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager