Manager, PMO

NEW ERA CAP•Buffalo, NY

6d•$120,000 - $135,000•Onsite

About The Position

The Manager, Project Management Office (PMO) plans, directs, and governs New Era Cap’s global portfolio of enterprise technology initiatives, including ERP modernization, e-commerce platforms, enterprise integrations and middleware, cloud data platforms, and AI solutions. Based at the company’s Buffalo headquarters, the role applies specialized knowledge of information systems, the software development lifecycle, enterprise architecture, and IT financial management to evaluate, prioritize, and oversee complex, multi-system technology programs across global regions. The position operates the company’s hub-and-spoke portfolio governance model, facilitates executive technology steering and prioritization forums, builds the PMO’s portfolio platforms and reporting, and leads PMO staff, including Project Analysts. The role works across Agile/Scrum, SAFe, Waterfall, and hybrid delivery models, and partners with Enterprise Architecture, Information Security, Procurement, Legal, technology teams, vendors, and senior leadership. It also develops portfolio tools, applications, data pipelines, dashboards, and governance practices to improve delivery oversight, reporting, and predictability. This is a 100% on-site position at New Era Cap’s headquarters in downtown Buffalo, NY, with five days a week in person. Travel is 10% to 20%, domestic and/or global. The posted salary range for candidates located in Western New York is $120,000–$135,000, plus bonus and benefits.

Requirements

Bachelor’s degree required; a bachelor’s degree in Computer Science, Information Systems, or a closely related field is identified as the typical basis for the specialized knowledge required.
Five to seven years of progressively responsible experience managing information technology projects or programs.
At least three years of hands-on experience leading a PMO or managing project and portfolio staff, building portfolio or project management platforms, business applications, automated workflows, or data-driven dashboards and reporting solutions.
Demonstrated experience overseeing at least one full-lifecycle enterprise system implementation, such as an ERP, e-commerce, or data platform, from design through cutover and hypercare.
Experience managing technology budgets, software and cloud spend, and systems integrator statements of work.
Experience working directly with C-suite and senior technology leadership.
Experience overseeing offshore or nearshore technical delivery partners.
PMP certification required.
Advanced knowledge of the SDLC and delivery methodologies, including Agile/Scrum, SAFe, Waterfall, and hybrid models, with the ability to govern delivery at the portfolio level.
Strong understanding of enterprise application landscapes, including ERP, e-commerce platforms, PLM, and cloud data platforms.
Working knowledge of enterprise architecture principles, system integration patterns such as APIs, middleware, and EDI, cloud platforms, and data migration practices, with the ability to identify architectural, integration, and security risks.
Expertise in IT financial management, including capital and operating budgets, software licensing, cloud cost management, business case development, and ROI analysis.
Hands-on ability to configure and administer portfolio and work management platforms, including workflows, automation, and integrations.
Application development skills using low-code platforms, scripting languages such as Python, and REST APIs, applying sound software engineering, data modeling, and security practices.
Advanced data and analytics skills, including SQL, data modeling, DAX, and dashboard development using Power BI or Tableau, with the ability to source data from cloud platforms.
Strong executive presence and communication skills, including the ability to translate complex technical status, risks, and trade-offs into clear recommendations for senior leadership.
Proven people leadership skills, including developing technical and analytical talent, building high-performing teams, and driving adoption of governance standards and organizational change across a global organization.
Proficiency in MS Office: Word, Excel, PowerPoint, and Outlook.
Ability to work 100% on-site in Buffalo, NY, and travel 10% to 20%, domestically and/or globally.

Nice To Haves

Master’s degree in Information Systems, Engineering Management, or Project Management, or an MBA with a concentration in Information Systems.
PgMP, PfMP, or SAFe certification.
Consumer products, apparel, or retail technology experience.

Responsibilities

Design and operate the intake, evaluation, and prioritization process for technology initiatives.
Assess technology requests for technical feasibility, enterprise architecture fit, integration dependencies, data and security implications, total cost of ownership, and ROI in partnership with Enterprise Architecture and Information Security.
Direct planning and execution oversight for complex, multi-system IT programs, including ERP implementations, e-commerce rollouts, integrations and middleware, data platform migrations, and cloud adoption.
Define and enforce SDLC-aligned stage gates across Agile/Scrum, SAFe, Waterfall, and hybrid delivery models.
Architect, configure, and build PMO project and portfolio management platforms, including workflows, intake forms, approval routing, project templates, and automation.
Develop PMO applications and integrations using low-code platforms, Python, and REST APIs to connect portfolio tools with ERP, finance, collaboration, and data platforms.
Apply software engineering practices, including requirements definition, data modeling, version control, testing, security and access controls, and release management.
Design the portfolio data model and build automated data pipelines from project, financial, and resource systems into the company’s analytics environment.
Develop executive dashboards, KPI scorecards, and self-service reports in Power BI or Tableau using SQL and DAX to report on delivery health, technical risk, spend, capacity, and benefits realization.
Manage technology portfolio budgets, forecasts, and actuals across capital and operating expenses, including software licensing, cloud consumption, and vendor statements of work.
Model resource capacity across internal technical teams and offshore and nearshore delivery partners, and recommend sequencing and trade-offs to leadership.
Identify and manage cross-system technical risks and dependencies, including interface impacts, data migration, environment and release conflicts, and cutover readiness.
Coordinate release planning and change control with application, infrastructure, and integration teams.
Facilitate executive technology steering committee and portfolio prioritization forums.
Govern systems integrator and technology vendor delivery, including statement of work scope, technical deliverables, acceptance criteria, and change orders, in partnership with Procurement and Legal.
Lead, mentor, and develop PMO staff, including Project Analysts.
Define portfolio standards, templates, and governance artifacts, including charters, RACI matrices, RAID logs, and decision logs.
Introduce AI-enabled practices that improve delivery predictability and reporting.
Keep all sensitive matters confidential.
Perform other duties as assigned.