Manager, PMO

Converge Technology Solutions

3d•Remote

About The Position

The PMO Manager provides leadership and oversight for the team of Project Managers within the Digital Workplace Practice. The role ensures consistent, high-quality delivery of customer-facing professional services engagements through project governance, standardized methodologies, financial discipline, and continuous improvement. The PMO Manager leads, develops, and mentors Project Managers; monitors project portfolio health and performance; serves as an escalation point for delivery issues and risks; and partners with Delivery Management, Resource Management, Sales, and organizational leadership to help projects achieve customer and business objectives. The position may require periodic travel depending on client requirements.

Requirements

Bachelor's degree or an equivalent combination of education and relevant experience.
At least 7 years of project/program management experience, including leadership of complex, customer-facing initiatives.
Strong understanding of project management methodologies, governance, risk management, financial management, and portfolio management.
Strong executive communication, customer relationship management, conflict resolution, analytical, and problem-solving skills.
Ability to collaborate effectively across Sales, Delivery, technical teams, executive leadership, customers, and external partners.
Strong working knowledge of project and portfolio reporting tools and Microsoft Office applications.
Project Management Certification from a recognized training body or university, such as Project Management Professional (PMP).

Nice To Haves

Experience leading a PMO or project management function within a Professional Services or technology services organization.
Experience and understanding of Digital Workplace solutions, with demonstrated success managing complex customer engagements across multiple technologies and delivery teams.
Strong understanding of PMI/PMBOK principles and project management best practice.

Responsibilities

Lead and develop the PMO team through coaching, mentoring, onboarding, training, goal setting, performance management, and career development of Project Managers.
Establish and maintain PMO governance, standards, processes, tools, and project management methodologies.
Oversee the health and execution of the project portfolio, keeping projects aligned with scope, schedule, financial objectives, customer expectations, and delivery standards.
Escalate and help resolve project risks, issues, customer concerns, and delivery challenges with appropriate stakeholders.
Drive project and portfolio reporting, including KPIs, dashboards, risks, financial performance, resource needs, and executive-level reporting.
Oversee project financial management, including budgets, margins, rates, resource utilization, billing, and other key financial measures.
Partner with Delivery Managers and Resource Management on staffing, capacity planning, project assignments, and project execution.
Collaborate with Sales, technical practices, customers, partners, and organizational leadership to support effective handoffs and a consistent, high-quality customer experience.
Identify and implement improvements to PM effectiveness, operational efficiency, project outcomes, and customer satisfaction.
Lead complex or strategic customer programs and provide hands-on leadership for high-impact engagements as needed.