Senior Manager, Operations Communication

Acrisure•Grand Rapids, MI

1d•$115,000 - $155,000•Onsite

About The Position

The Senior Manager, Internal Communications serves as a strategic communications partner to leaders across Acrisure, developing and executing communication strategies that advance business priorities, strengthen culture, support organizational transformation, and enhance employee engagement. The role translates business strategy into meaningful communications that inform, align, and inspire employees, while leading complex, high-visibility projects and guiding organizational messaging. The position plays a key role in large-scale business and operational transformation, including global operating model evolution, technology modernization, and organizational change programs. It requires navigating complex enterprise environments, driving leadership alignment, and delivering strategic communications across diverse employee populations and geographies. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Requirements

Bachelor's degree in Communications, Public Relations, Journalism, Business, or a related field.
At least 8 years of progressive experience in corporate, internal, or organizational communications, public relations, employee engagement, or a related discipline.
Demonstrated experience leading communications for global operations transformation, such as global operating model transitions, delivery center expansion, shared services organizations, or large-scale operational changes.
Proven experience developing and executing integrated communications and change strategies for complex technology transformations, including CRM implementations, contact center platforms, telephony modernization, workflow automation, and system integrations.
Experience partnering directly with senior leadership to develop communications strategies that drive business outcomes and organizational alignment.
Exceptional written, verbal, and interpersonal communication skills, including the ability to influence and advise senior leaders.
Proven ability to develop strategic communications that support business outcomes, organizational alignment, employee engagement, and change adoption.
Strong business acumen and ability to translate complex concepts into clear messaging for diverse audiences.
Ability to work through ambiguity and develop plans that account for multiple scenarios or outcomes.
Excellent project management and organizational skills, including the ability to manage multiple priorities in a fast-paced, decentralized environment.
Experience leading communications for organizational transformation, change management, and other high-profile business initiatives.
Ability to influence stakeholders without direct authority, build consensus, drive leadership alignment, and maintain communication discipline across teams.
Analytical mindset and experience using data and insights to evaluate communication effectiveness and inform strategy.
Strong collaboration, stakeholder management, and relationship-building skills.
Proficiency with modern communication technologies and AI-enabled tools.

Nice To Haves

Master's degree.
Experience in financial services, fintech, insurance, technology, or another regulated industry.
Experience supporting geographically dispersed and decentralized workforces.
Experience with employee communication platforms, content management systems, email distribution tools, and communication analytics platforms.
Prior leadership or people management experience.

Responsibilities

Advise senior leaders on organizational messaging, employee engagement, and change initiatives.
Develop and execute internal communications strategies aligned with business priorities and enterprise objectives.
Translate complex strategies and initiatives into clear communications that build employee awareness, belief, and advocacy.
Lead integrated communications plans for business initiatives, organizational transformation, acquisitions, and enterprise programs.
Develop communications and change management plans for technology implementations, including CRM platforms, contact center and telephony solutions, workflow modernization, and enterprise system integrations.
Partner with cross-functional teams to align stakeholders, manage interdependencies, and deliver communications projects from strategy through execution.
Set communication objectives, messages, stakeholder strategies, channels, timelines, and success measures.
Manage multiple high-visibility communications projects and workstreams.
Lead communications for global operating model transformations, including delivery centers, shared services, and geographically dispersed teams.
Develop leadership messaging that reinforces business priorities and strategic direction.
Support leadership communications through town halls, presentations, videos, employee events, announcements, and other forums.
Provide leaders with communication tools, messaging frameworks, and guidance.
Connect leaders and stakeholders across business functions to support alignment, accountability, and coordinated execution.
Develop and oversee content that reinforces Acrisure's culture, values, growth strategy, and business priorities.
Create and manage content across email, intranet, newsletters, video, podcasts, internal social channels, and employee events.
Identify and share stories about employee achievements, business successes, innovation, and strategic progress.
Measure communication effectiveness using engagement metrics, employee feedback, and business outcomes, and use insights to improve strategies.
Partner with business leaders to maintain consistent messaging and reinforce Acrisure's brand and culture.
Use emerging technologies, including AI-enabled tools, to improve communication effectiveness, reach, and efficiency.

Benefits

Competitive compensation.
Flexible vacation policy, paid holidays, and paid sick time.
Medical, dental, and vision insurance.
Company-paid short-term and long-term disability insurance.
Company-paid group life insurance.
Company-paid Employee Assistance Program (EAP) and Calm app subscription.
Pet insurance and supplemental insurance options.
401(k) with company match and financial wellness programs.
Flexible Spending Account (FSA), Health Savings Account (HSA), and commuter benefits.
Paid maternity and paternity leave, fertility benefits, and family support programs.
Career development and learning opportunities.
Employee discount programs.
Legal plan options.