Senior Manager, Operations Communication

Acrisure, LLC•New York, NY

1d•$115,000 - $155,000•Onsite

About The Position

The Senior Manager, Internal Communications serves as a strategic communications partner to leaders across Acrisure, developing and executing communication strategies that advance business priorities, strengthen culture, support organizational transformation, and enhance employee engagement. The role translates business strategy into meaningful communications that inform, align, and inspire employees, and leads complex, high-visibility projects and organizational messaging. The position supports large-scale operational and technology transformation initiatives, including global operating model evolution, technology modernization, and organizational change programs. It develops integrated communications and change plans, aligns stakeholders, and ensures employees across diverse populations and geographies remain connected to Acrisure's vision, growth strategy, values, and objectives. The role also supports leadership communications, content strategy, measurement, and the effective use of emerging and AI-enabled technologies. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Requirements

Bachelor’s degree in Communications, Public Relations, Journalism, Business, or a related field.
At least 8 years of progressive experience in corporate, internal, organizational communications, public relations, employee engagement, or a related discipline.
Demonstrated experience leading communications for global operations transformation, such as global operating model transitions, delivery center expansion, shared services, or large-scale operational change.
Proven experience developing and executing integrated communications and change strategies for complex technology transformations, including CRM, contact center, telephony, workflow automation, or related system integrations.
Experience partnering directly with senior leadership to develop communication strategies that drive business outcomes and organizational alignment.
Exceptional written, verbal, and interpersonal communication skills, including the ability to influence and advise senior leaders.
Proven ability to develop strategic communications that support business outcomes, organizational alignment, employee engagement, and change adoption.
Strong business acumen and ability to explain complex concepts clearly to diverse audiences.
Ability to work through ambiguity and plan for multiple scenarios or outcomes.
Ability to succeed in dynamic environments with shifting priorities and accelerated timelines while delivering accurate, high-quality communications.
Experience navigating matrixed organizations and influencing stakeholders without direct authority; able to build consensus, align leaders, and maintain communication discipline across workstreams.
Excellent project management and organizational skills, including the ability to manage multiple priorities in a fast-paced, decentralized environment.
Ability to build relationships and drive alignment across diverse business units, leaders, and employee populations.
Analytical mindset and experience using data and insights to evaluate communication effectiveness and inform strategy.
Strong collaboration, stakeholder management, and relationship-building skills.
Proficiency with modern communication technologies and AI-enabled tools.

Nice To Haves

Master's degree.
Experience in financial services, fintech, insurance, technology, or another regulated industry.
Experience supporting geographically dispersed and decentralized workforces.
Experience with employee communication platforms, content management systems, email distribution tools, and communication analytics platforms.
Prior leadership and/or people management experience.

Responsibilities

Advise senior leaders on organizational messaging, employee engagement, and change initiatives.
Develop and execute internal communications strategies aligned with business priorities and enterprise objectives.
Translate complex strategies and initiatives into clear communications that build employee awareness, belief, and advocacy.
Lead integrated communications plans for business initiatives, organizational transformation, acquisitions, and enterprise programs.
Develop communications and change management plans for technology implementations, including CRM platforms, contact center and telephony solutions, workflow modernization, and enterprise system integrations.
Partner with cross-functional teams to align stakeholders, manage interdependencies, and deliver communications projects from strategy through execution.
Establish communication objectives, key messages, stakeholder strategies, channels, timelines, and success measures.
Manage multiple high-visibility communications projects and workstreams in a complex, evolving environment.
Lead communications for global operating model transformations, including delivery centers, shared services organizations, and geographically dispersed teams.
Develop leadership messaging and support communications through town halls, presentations, videos, employee events, announcements, and other forums.
Provide leaders with communication tools, messaging frameworks, and guidance for consistent communication.
Connect leaders and stakeholders across business functions to align strategies, accountabilities, and execution.
Develop and oversee internal content that reinforces Acrisure's culture, values, growth strategy, and business priorities.
Create and manage content across email, intranet, newsletters, video, podcasts, internal social channels, and employee events.
Identify and elevate stories about employee achievements, business successes, innovation, and strategic progress.
Measure communication effectiveness using engagement metrics, employee feedback, and business outcomes, and use findings to improve strategies.
Partner with business leaders to maintain consistent messaging and reinforce enterprise priorities, brand, and culture.
Use emerging technologies, including AI-enabled tools, to improve communication effectiveness, reach, and efficiency.