Communication and Pastry school program Manager

Groupe Savencia • Brooklyn, NY

4d

About The Position

The Communication and Pastry School Program Manager coordinates L’École’s classes, events, student services, industry relationships, programming communications, and related budgets and reporting. The role plans and executes the annual class schedule, works with the Executive Pastry Chef and guest chefs, and oversees the operational details needed to deliver classes and events. It serves as the primary point of contact for students from registration through post-class follow-up and supports the development of an intern.

The position also represents L’École Valrhona in the culinary industry, supports private classes and special events, and manages communications specific to school programming. It tracks program expenses and performance and assists with course pricing and revenue projections.

Requirements

• Bachelor’s degree in hospitality, culinary management, business, marketing, or a related field.
• 3–5 years of experience in school coordination, event operations, hospitality management, or culinary programming.
• Outstanding organizational and project management abilities.
• Strong communication and interpersonal skills, including comfort interacting with chefs, partners, and students.
• Ability to manage multiple projects simultaneously with excellent attention to detail.
• Customer-service mindset and a warm, professional presence.
• Ability to work independently and collaboratively across teams.
• Comfort with digital tools.

Nice To Haves

• Experience in a culinary, pastry, luxury, or hospitality environment is strongly preferred.
• Experience with Salesforce.

Responsibilities

• Plan, coordinate, and execute the annual class schedule, including chef selection, class themes, and calendar management.
• Oversee class and event logistics, including ingredient ordering, equipment coordination, kitchen readiness, meal planning, and onsite support.
• Work with the Executive Pastry Chef and guest chefs to prepare and deliver classes.
• Set up classes in Salesforce and ensure accurate information across internal systems.
• Support students throughout registration, answer questions, provide guidance, and follow up after classes.
• Coordinate travel, accommodation, and support for guest chefs when relevant.
• Build and maintain relationships with pastry chefs, industry partners, suppliers, and culinary influencers.
• Represent L’École Valrhona at industry events, trade shows, and networking opportunities.
• Support collaborations with culinary schools, associations, and chef networks.
• Oversee onsite execution of classes and specialty events, coordinating chefs, students, and internal teams.
• Work with sales and culinary teams on private classes, corporate events, and special activations.
• Manage class descriptions, recipe booklets, and training materials in collaboration with chefs and the Brand Manager.
• Contribute to newsletters, social media content, and promotional campaigns for L’École programming.
• Maintain the school-programming content calendar and monitor class enrollment performance.
• Coordinate relevant promotional efforts with Valrhona Marketing and Sales teams.
• Track expenses related to programs, events, and marketing initiatives to support budget planning.
• Provide monthly updates on enrollment, attendance, and program results.
• Assist in defining course pricing and revenue projections.
• Manage and support the development of an intern.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager