Communication and Pastry school program Manager

Savencia•New York, NY

About The Position

The Communication and Pastry School Program Manager coordinates L’École’s annual classes and related programming, overseeing planning, logistics, student support, external relationships, events, communications, and budget reporting. The role works closely with the Executive Pastry Chef, guest chefs, culinary and sales teams, and the Brand Manager to deliver high-quality classes and events and an exceptional student experience. The position also builds relationships across the pastry and culinary industries, represents L’École Valrhona at industry events, supports school-specific promotional communications, monitors enrollment and program results, and manages and supports the development of an intern.

Requirements

Bachelor’s degree in hospitality, culinary management, business, marketing, or a related field.
Three to five years of experience in school coordination, event operations, hospitality management, or culinary programming.
Outstanding organizational and project management abilities.
Strong communication and interpersonal skills, including the ability to interact comfortably with chefs, partners, and students.
Ability to manage multiple projects simultaneously with excellent attention to detail.
Customer-service mindset and a warm, professional presence.
Ability to work independently and collaboratively across teams.
Comfort with digital tools.

Nice To Haves

Experience in a culinary, pastry, luxury, or hospitality environment is strongly preferred.
Experience with Salesforce.

Responsibilities

Plan and coordinate L’École’s annual class schedule, including chef selection, class themes, and calendar management.
Oversee class and event logistics, including ingredient ordering, equipment coordination, kitchen readiness, meal planning, and onsite support.
Coordinate with the Executive Pastry Chef and guest chefs to prepare and deliver classes.
Set up classes in Salesforce and maintain accurate information across internal systems.
Support students throughout registration, respond to questions, and provide guidance and post-class follow-up.
Coordinate travel, accommodation, and support for guest chefs when relevant.
Build and maintain relationships with professional pastry chefs, industry partners, suppliers, and culinary influencers.
Represent L’École Valrhona at industry events, trade shows, and networking opportunities.
Support collaborations with culinary schools, associations, and chef networks.
Oversee onsite execution of classes and specialty events, coordinating service among chefs, students, and internal teams.
Work with sales and culinary teams on private classes, corporate events, and special activations.
Manage class descriptions, recipe booklets, and training materials in collaboration with chefs and the Brand Manager.
Contribute to newsletters, social media content, and promotional campaigns for L’École programming.
Maintain the school programming content calendar and monitor class enrollment performance.
Coordinate relevant promotional efforts with Valrhona Marketing and Sales teams.
Track expenses related to programs, events, and marketing initiatives to support budget planning.
Provide monthly updates on enrollment, attendance, and program results.
Assist in defining course pricing and revenue projections.
Manage and support the development of an intern.