Senior Manager, Operations Communication

Acrisure•Grand Rapids, MI

3d•Onsite

About The Position

The Senior Manager, Internal Communications serves as a strategic communications partner to leaders across Acrisure. The role develops and executes communication strategies that advance business priorities, strengthen culture, support organizational transformation, and enhance employee engagement. It translates business strategy into clear, meaningful communications that inform, align, and inspire employees, while keeping them connected to Acrisure’s vision, growth strategy, values, and objectives. The position leads integrated communications plans and high-visibility projects, guides organizational messaging, and supports large-scale business and operational transformation. This includes global operating model evolution, technology modernization, and organizational change programs across diverse employee populations and geographies. The Senior Manager works closely with senior leaders and cross-functional stakeholders to build alignment and deliver communications that support successful transformation outcomes.

Requirements

Bachelor’s degree in Communications, Public Relations, Journalism, Business, or a related field.
At least 8 years of progressive experience in corporate communications, internal communications, organizational communications, public relations, employee engagement, or a related discipline.
Demonstrated experience leading communications for global operations transformation, such as global operating model transitions, delivery center expansion, shared services organizations, or other large-scale operational changes.
Proven experience developing and executing integrated communications and change strategies for complex technology transformations, including CRM implementations, contact center platforms, telephony modernization, workflow automation, and system integrations.
Experience partnering directly with senior leadership to develop communication strategies that drive business outcomes and organizational alignment.
Experience leading communications for multi-country operating model transformations, delivery center implementations, or global business services organizations.
Experience supporting enterprise technology transformation programs involving CRM platforms, contact center technologies, telephony solutions, digital workflow tools, or large-scale business process redesign.
Exceptional written, verbal, and interpersonal communication skills, with the ability to influence and advise senior leaders.
Ability to operate in dynamic environments with ambiguity, changing information and priorities, and accelerated timelines, while delivering high-quality communications with speed and accuracy.
Ability to navigate complex, highly matrixed organizations and influence stakeholders without direct authority.
Skill in building consensus, driving leadership alignment, reinforcing plans and accountabilities, and maintaining communication discipline across workstreams and leadership teams.
Ability to develop strategic communications that drive business outcomes, organizational alignment, employee engagement, and change adoption.
Strong business acumen and ability to translate complex concepts into clear, compelling messaging for diverse audiences.
Ability to develop communication plans that accommodate multiple scenarios or outcomes.
Excellent project management and organizational skills, including the ability to manage multiple priorities in a fast-paced, decentralized environment.
Experience leading communications for organizational transformation, change management, and other high-profile business initiatives.
Ability to build relationships, influence stakeholders, and drive alignment across a decentralized organization with diverse business units, leaders, and employee populations.
Analytical mindset and experience using data and insights to evaluate communication effectiveness and inform strategy.
Strong collaboration, stakeholder management, and relationship-building skills.
Proficiency with modern communication technologies and AI-enabled tools.

Nice To Haves

Master’s degree.
Experience in financial services, fintech, insurance, technology, or another regulated industry.
Experience supporting geographically dispersed and decentralized workforces.
Experience with employee communication platforms, content management systems, email distribution tools, and communication analytics platforms.
Prior leadership and/or people management experience.

Responsibilities

Serve as a trusted communications advisor to senior leaders on organizational messaging, employee engagement, and change initiatives.
Develop and execute internal communications strategies aligned with business priorities, enterprise objectives, and organizational goals.
Translate complex business strategies and initiatives into clear, compelling communications for employees.
Lead integrated communications plans for business initiatives, organizational transformation, acquisitions, and enterprise programs.
Develop and execute communications and change management plans for technology implementations, including CRM platforms, contact center and telephony solutions, workflow modernization, and enterprise system integrations.
Partner with cross-functional teams to align stakeholders, navigate interdependencies, and deliver communications projects from strategy through execution.
Set communication objectives, key messages, stakeholder strategies, channels, timelines, and success measures.
Manage multiple high-visibility communications projects and workstreams in a complex, evolving environment.
Lead communications for global operating model transformations, including delivery centers, shared services organizations, and geographically dispersed teams.
Develop leadership messaging that reinforces business priorities, strategic direction, and organizational goals.
Support leadership communications through town halls, presentations, videos, employee events, organizational announcements, and other engagement forums.
Provide leaders with communication tools, messaging frameworks, and guidance for effective and consistent communication.
Connect leaders and stakeholders across business functions to drive alignment, reinforce accountabilities, and coordinate enterprise initiatives.
Develop and oversee internal content that reinforces Acrisure’s culture, values, growth strategy, and business priorities.
Create and manage content across email, intranet, newsletters, video, podcasts, internal social channels, and employee events.
Identify and elevate stories about employee achievements, business successes, innovation, and strategic progress.
Measure communication effectiveness using engagement metrics, employee feedback, and business outcomes, and use insights to improve strategies.
Partner with business leaders to maintain consistent messaging and alignment with enterprise priorities, brand, and culture.
Leverage emerging technologies, including AI-enabled tools, to improve communication effectiveness, reach, and efficiency.

Benefits

Competitive compensation.
Flexible vacation policy, paid holidays, and paid sick time.
Medical, dental, and vision insurance.
Company-paid short-term and long-term disability insurance.
Company-paid group life insurance.
Employee Assistance Program (EAP) and Calm App subscription.
Pet insurance and supplemental insurance options.
401(k) with company match and financial wellness programs.
Flexible Spending Account (FSA), Health Savings Account (HSA), and commuter benefits.
Paid maternity and paternity leave, fertility benefits, and family support programs.
Career development and learning opportunities.
Employee discount programs.
Legal plan options.
Wellness resources.