Sr. Manager, Adaptive Learning Enablement and Communication

Blue Cross Blue Shield of Massachusetts•Boston, MA

2d•$129,900 - $158,700

About The Position

The Senior Manager, Adaptive Learning Enablement and Communication is a strategic change leader responsible for advancing adoption and transformation of agentic AI tools for Sales Training and Development, while partnering with Commercial Operations leadership to communicate team achievements. The role develops adoption strategies so client-facing teams can use modern sales tools and adaptive learning platforms to improve productivity and meet revenue goals, bridging sales strategy, enablement tools, and field execution during periods of transformation. The position supports rollout and adoption of agentic AI learning platforms, leads enablement programs and change efforts, and partners with training leads on learning modules. It also develops executive communications and performance narratives, manages communications campaigns and recurring senior leadership divisional events, and distributes updates to internal audiences. The role establishes content governance with subject matter experts, tracks KPIs for adoption and seller productivity, and uses feedback and analytics to improve programs and platforms. It leads the day-to-day management and development of a communications Consultant. The position is eligible for the Flex persona and is based in Boston or Hingham.

Requirements

At least 7 years of experience in communications and training roles related to technology, enablement, and/or sales.
Knowledge of AI-driven enablement practices, including AI role-play simulators, personalized learning paths, and use of conversation data for targeted coaching.
Hands-on experience with customer enablement platforms such as Salesforce.
Proven experience leading cross-functional change or business transformation.
Bachelor's degree in communications or a related field, or equivalent work experience.
Strong interpersonal, writing, and editing skills, with the ability to turn complex data into clear narratives.
Excellent facilitation skills and confidence leading in-person and virtual sessions.
Strong time management and project tracking skills across multiple groups and deadlines; detail-oriented problem solver.
High emotional intelligence and ability to work effectively with senior leaders and staff at all levels.
Passion for technology, willingness to experiment with new audience-reach methods, and excellent knowledge of Microsoft Office Suite, including Word, PowerPoint, and Excel.
High school degree or equivalent required unless otherwise noted above.

Nice To Haves

Health care industry experience.

Responsibilities

Support rollout and adoption of agentic AI learning platforms that help sellers practice pitches, plan, and communicate with clients using AI-driven recommendations, automation, and insights.
Develop and lead enablement programs that drive behavior change and workflow adoption using multimodal technology platforms.
Design and execute adoption plans, including multichannel communications and support strategies tailored to the Commercial Markets division.
Partner with training leads to design and develop learning modules that increase use of platform features.
Identify and partner with early change agents and pilot teams to test, refine, and scale tools, workflows, and AI-powered capabilities.
Bridge sales strategy, enablement tools, and field execution during transformation.
Write executive-level updates, newsletters, presentations, and speeches that match leaders' voices.
Gather data, project milestones, and team achievements and turn them into concise performance summaries and compelling narratives.
Distribute key messages and progress reports to internal leadership, teams, and stakeholders.
Contribute to or own Commercial Markets Operations communications, including the format, content development, and follow-through for recurring senior leadership divisional events.
Develop, deploy, and project-manage communications campaigns tied to Commercial Operations vision, strategy, and culture, including field activation, reinforcement, and measurement.
Lead the development and day-to-day management of a communications Consultant, providing coaching, performance support, and targeted improvement plans.
Build engagement models with subject matter experts to simplify and standardize content, and establish governance to keep content current and aligned with evolving AI capabilities.
Define and track KPIs for tool adoption, engagement, workflow compliance, and seller productivity.
Gather qualitative and quantitative feedback from sales teams to refine programs, identify gaps, and surface opportunities to improve platforms.