Learning and Enablement Specialist

Unitek Learning • Tempe, AZ

5d • Hybrid

About The Position

The Learning & Enablement Specialist, Financial Aid develops and enables employees and leaders who support the financial aid lifecycle. Serving as a Financial Aid subject matter expert, this role designs and delivers learning experiences, resources, and ongoing support that help employees understand expectations, apply processes correctly, and perform their roles confidently and consistently.

The specialist helps shape and improve Financial Aid enablement by advancing how employees access knowledge, develop proficiency, collaborate, and receive support in the flow of work. This includes exploring emerging technologies and innovative learning approaches, continuously improving resources, and building an effective, scalable, responsive enablement experience.

Working closely with Financial Aid leadership, campus teams, and business partners, the specialist accelerates role readiness, strengthens performance, and promotes consistent, compliant Financial Aid practices across Unitek.

Requirements

• Demonstrated experience working in Financial Aid within a postsecondary education environment.
• Strong working knowledge of federal financial aid requirements, including Title IV regulations and related Financial Aid processes.
• Experience using Financial Aid systems, tools, and federal aid platforms.
• Ability to translate complex or highly regulated processes into clear, practical instructions.
• Strong facilitation, presentation, and communication skills.
• Ability to coach employees and provide constructive, actionable feedback.
• Strong attention to detail and commitment to accuracy, compliance, and consistency.
• Ability to build productive relationships with employees, leaders, and cross-functional partners.
• Comfort working in an environment where processes, systems, and regulatory requirements evolve.
• Curiosity about emerging technologies and willingness to experiment with new approaches to employee learning and performance support.
• Strong organizational skills and ability to manage multiple priorities and deliverables.

Nice To Haves

• Experience training, onboarding, coaching, or developing Financial Aid professionals.
• Experience developing training materials, job aids, process documentation, or other performance-support resources.
• Experience supporting employees across multiple campuses or locations.
• Experience with adult learning, instructional design, or learning technology.
• Bachelor's degree preferred; equivalent relevant education and experience will be considered.

Responsibilities

• Deliver onboarding, role-specific orientation, and ongoing training for Financial Aid employees and leaders.
• Facilitate live virtual and in-person training, workshops, practice sessions, and reinforcement activities.
• Coach employees and provide follow-up support so they can apply learning in their day-to-day work.
• Adapt training delivery to learner experience, performance needs, and changes to Financial Aid processes or requirements.
• Support new employees in reaching role readiness and transitioning from training to independent performance.
• Design and maintain Financial Aid learning experiences, training materials, job aids, process guides, practice activities, and role-based resources.
• Translate complex regulations, policies, processes, and system workflows into clear, practical employee guidance.
• Contribute to the development and improvement of Financial Aid RoleReady resources, role toolkits, and readiness experiences.
• Create learning solutions focused on application and performance, and keep materials current as processes, systems, regulations, and organizational expectations change.
• Maintain working knowledge of Financial Aid operations, including federal Title IV requirements and institutional policies and procedures.
• Serve as a resource for Financial Aid processes, workflows, systems, and common employee questions.
• Partner with Financial Aid leadership and compliance or policy owners to ensure training reflects current requirements.
• Identify employee confusion, inconsistency, or performance risks and recommend enablement solutions; escalate questions requiring policy interpretation or business-owner decisions.
• Administer and support Financial Aid peer-to-peer learning and knowledge-sharing channels.
• Monitor employee questions and discussions, provide timely guidance, and answer or escalate questions to appropriate subject matter experts.
• Identify recurring questions, knowledge gaps, and opportunities to improve training, processes, and role-based resources.
• Use insights from employee interactions to update Financial Aid toolkits, job aids, and other enablement resources, and promote use of available learning and performance-support resources.
• Identify opportunities to improve how Financial Aid employees learn, access information, and perform their work, including appropriate adoption of AI-enabled knowledge and performance-support solutions.
• Partner with Capability & Enablement leadership to pilot new approaches, evaluate effectiveness, and scale solutions that improve readiness and performance.
• Identify ways to simplify workflows, reduce repetitive questions, and make role-specific knowledge easier to access and apply.
• Build relationships with Financial Aid leaders and employees to understand business needs and performance challenges.
• Partner with leaders to distinguish knowledge or skill gaps from process, system, policy, or other performance barriers, and recommend suitable training, resources, reinforcement, or other enablement approaches.
• Support leaders in reinforcing role expectations and effective practices after training.
• Participate in launches or changes requiring Financial Aid employee training, communication, or adoption support.
• Gather employee and leader feedback and monitor training participation, readiness indicators, learner feedback, and other available effectiveness measures.
• Identify opportunities to simplify, improve, consolidate, or retire training and resources; use questions, recurring errors, and performance trends to improve enablement.
• Contribute to broader Capability & Enablement initiatives and share effective practices across functions.

Benefits

• Medical, dental, and vision coverage starting the first of the month following 30 days of employment.
• Two weeks of starting vacation per year, increasing based on years of service.
• 12 paid holidays and 2 floating holidays.
• 401(k) with company match.
• Company-paid life insurance at 1x annual salary.
• Leadership development and training for career advancement.
• Tuition assistance and forgiveness for the employee and family, up to 100% depending on program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed