Sales Learning and Enablement Consultant (Remote)

Richardson Sales Performance•Philadelphia, PA

6d•Remote

About The Position

The Sales Learning and Enablement Consultant, also described as an Instructional Designer, conducts needs analysis and creates customized, multi-year sales training and coaching learning journeys. The solutions use a blended approach of instructor-led and eLearning materials, supported by measurement and sustainment strategies. The role partners with internal and external stakeholders and customers to determine needs, gather and analyze information about audiences, design role-specific learning journeys, and select delivery methods suited to the objectives. The consultant is expected to uncover customer needs and develop solutions with lasting, measurable impact. The position manages customer-facing design projects from kickoff through conclusion, including timelines, resources, hourly design budgets, stakeholder relationships, and collaboration with internal teams. It conducts customer discovery and gap analysis, creates and iteratively improves customized training and coaching materials, facilitates customer meetings and working sessions, and presents solution components. The role also applies instructional-design technologies and customer sales-enablement tools, including AI-supported approaches, to improve content-development efficiency and learning effectiveness.

Requirements

Bachelor’s degree in Instructional Design, Education, or a related field.
Proven experience in instructional design and content development.
Experience in professional services consulting, preferably in the sales training domain.
Strong leadership and team management skills.
Excellent project management and organizational abilities.
Effective communication and collaboration skills.
Familiarity with e-learning platforms, CRMs, digital workflow tools, sales enablement tools, AI-supported learning strategies, and instructional-design software.
Understanding of sales processes and ability to align training materials with sales strategies.
Detail-oriented approach with a focus on quality assurance and continuous improvement.

Responsibilities

Manage customer-facing design projects from kickoff through conclusion, including deadlines, milestones, resources, and hourly design budgets.
Build and maintain positive relationships with stakeholders at multiple levels within customer organizations.
Collaborate with internal functions and team members, including Customer Success, Editorial, Sales, Product Development, and Solution Lead.
Participate in facilitator preparation as the design representative and owner of the solution design.
Conduct customer needs analysis and discovery through consultative conversations with strategic stakeholders.
Analyze gaps between existing skills and behaviors and the desired state across customer-facing roles and business units.
Demonstrate how customized training materials contribute to customer goals and KPIs.
Create and customize customer-specific sales training and coaching materials using internal input, customer interviews, and customer resources.
Ensure customized materials align with customer priorities and challenges and support desired outcomes.
Incorporate customer feedback through validation of materials and blueprints, keeping projects in scope and within budget.
Improve training materials iteratively based on feedback and results.
Communicate clearly and professionally, use open-ended questions, actively listen, and connect work to customer value.
Facilitate productive customer meetings, focus groups, and working sessions with strategic stakeholders.
Present Richardson solutions, learning journeys, ideas, and strategies with executive presence and link features to customer benefits.
Stay informed about instructional-design technologies and tools and identify opportunities to integrate innovative solutions.
Leverage customer sales-enablement tools and technology to create and support effective training solutions.
Embrace AI approaches to improve efficiency and learning effectiveness.
Adhere to confidentiality and ethical standards in customer interactions.
Use problem-solving skills independently while adhering to critical processes and strategies.
Remain open to new ways of working and leveraging technology to enhance learning outputs.