Client Care Coordinator Jobs

About The Position

Requirements

• High school diploma or GED.
• Two years of customer service experience in a fast-paced, client-facing role.
• Legally authorized to work in the United States; the department will not provide visa sponsorship.
• Successful completion of a pre-employment criminal background check.

Nice To Haves

• Bachelor’s degree in a related field, such as human development and family studies, business, communications, psychology, animal science, or a healthcare-related discipline.
• Experience in a veterinary, medical, emergency, or specialty client service environment.
• Experience with veterinary or medical scheduling systems, such as ezyVet, Cornerstone, Instinct, UVIS, or Avimark.
• Ability to work effectively and professionally in fast-paced, emotionally charged environments and handle sensitive or high-emotion situations with empathy and composure.
• Familiarity with medical record systems and terminology.
• Strong written and verbal communication skills.
• Experience facilitating financial transactions, estimates, or third-party payment plans, such as CareCredit or ScratchPay.
• Demonstrated commitment to customer care.
• Flexibility and adaptability to cross-train and work in multiple service areas.

Responsibilities

• Lead training, onboarding, and competency development for Primary Care Client Care employees by designing, maintaining, and delivering standardized training and guidance.
• Provide on-shift oversight of client care operations and address operational, training, and service issues beyond the scope and authority of Client Care employees.
• Serve as the on-shift primary escalation point for complex, non-routine client care issues; evaluate high-impact situations, determine resolution strategies, and coordinate with clinicians, managers, and hospital leadership.
• Provide day-to-day work direction and workflow coordination, including assigning tasks, creating and maintaining team schedules, adjusting staffing priorities, assisting with absence requests, and monitoring service flow.
• Guide complex interdepartmental and referring veterinarian coordination by advising on communication standards, follow-up expectations, and process alignment.
• Identify trends, risks, and inefficiencies in client care workflows and recommend or implement updates to procedures, training materials, and service standards.
• Perform other related duties supporting leadership, escalation management, training, and continuous improvement as directed.

Benefits

• Robust benefits package.
• Collaborative atmosphere.
• Focus on work-life balance.