Client Care Coordinator
About The Position
The Law Office of Abhisha Parikh is hiring an on-site Client Care Coordinator in Edison, New Jersey. The coordinator will serve as the primary point of contact for clients throughout their legal journey, helping ensure clients feel supported from onboarding onward. The role is part of a small, collaborative immigration law practice that emphasizes respectful teamwork, client service, and work-life balance. The position is scheduled Monday through Friday, 9:00 AM to 5:00 PM EST. Candidates must be fluent in Hindi or Gujarati. The firm is an Equal Opportunity Employer and bases hiring decisions on qualifications, merit, and business needs.
Requirements
- Fluency in Hindi or Gujarati.
- Proven experience in a client-facing administrative, customer service, legal support, or office coordination role.
- Strong written and verbal communication skills, including the ability to communicate professionally and empathetically with clients.
- Ability to manage multiple priorities, stay organized, and meet deadlines in a fast-paced environment.
- Experience tracking tasks and following up on outstanding items.
- Exceptional attention to detail and a history of maintaining accurate records and documentation.
- Proficiency with Microsoft Office and experience using CRM, case management, or other database software.
Responsibilities
- Welcome and onboard new clients, providing an exceptional first experience.
- Respond to phone calls, emails, and client inquiries professionally and empathetically.
- Coordinate communication among clients, attorneys, and legal staff.
- Track follow-ups to ensure client questions are answered.
- Manage incoming documents, notices, and client files accurately.
- Maintain organized, up-to-date case records in the case management system.
- Request client reviews and help maintain an outstanding client experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
