Client Care Coordinator

Interim HealthCare of The Upstate • Greenville, SC

1d • Onsite

About The Position

Interim HealthCare is seeking a Client Care Coordinator to support its Personal Care at Home services from its Greenville, South Carolina office. The role helps ensure clients are matched quickly and efficiently with qualified caregivers, and coordinates schedules while building relationships with clients, caregivers, families, and community partners. It is a fast-paced position for someone who is organized, resourceful, and committed to outstanding customer service.

Requirements

• High school graduate or equivalent.
• Excellent phone, problem-solving, and computer skills.
• Proficiency in Excel.
• Strong organizational skills and attention to detail.
• Good communication skills and a people-oriented approach.
• Valid driver's license.

Nice To Haves

• One year of healthcare or related business experience preferred.

Responsibilities

• Fill patient care orders promptly and efficiently by matching qualified caregivers to clients’ needs.
• Coordinate and manage client schedules, process new referrals, and communicate schedule changes in a timely manner.
• Act as a liaison among Interim HealthCare, clients, families, caregivers, and the community.
• Provide exceptional customer service, respond promptly to inquiries, and resolve concerns professionally.
• Follow up on client and employee concerns, resolving issues or escalating them to the appropriate supervisor when needed.
• Maintain accurate scheduling records and documentation, protect confidentiality, and comply with company policies and healthcare regulations.
• Collaborate with clinical staff and management to support quality patient care, effective communication, and efficient staffing.
• Guide employees on company policies, promote a positive work environment, and contribute to business growth through client satisfaction.
• Perform general office, phone, and on-call responsibilities, using technology to support efficient daily operations.

Benefits

• Competitive pay of $18.00–$19.00, depending on experience.
• Medical, dental, and vision coverage.
• Health savings account with employer contribution.
• 401(k) with employer match.
• Free continuing education units (CEUs).
• Tuition assistance.
• Fitness reimbursement.
• Generous paid time off.
• Paid holidays.
• Free employee well-being services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED