Client Care Coordinator

Comfort Keepers - Lubbock • San Angelo, TX

7d • Onsite

About The Position

Comfort Keepers is seeking an empathetic, self-motivated, and organized Client Care Coordinator in San Angelo. The coordinator manages the complete client experience, from initial referral through continuity of care, and serves as the primary point of contact for prospective and existing clients and their families. The role includes community outreach, in-home consultations, individualized care planning, client onboarding, ongoing quality reviews, caregiver-matching coordination, and client support.

Requirements

• High school diploma or GED.
• At least 2 years of related experience in healthcare, home care, social work, senior living, or client management.
• Proactive initiative, ownership, problem-solving ability, and adaptability in a dynamic environment.
• Ability to manage multiple tasks, prioritize responsibilities, meet deadlines, maintain attention to detail, and switch between activities efficiently.
• Computer literacy, including Microsoft 365 (Word, Excel, and PowerPoint), DocuSign, and scheduling or CRM platforms.
• Strong customer service skills, empathetic bedside manner, people-management skills, and written and verbal communication abilities.
• Ability to build lasting relationships with clients, families, healthcare professionals, and people from diverse backgrounds.
• Reliable vehicle, valid driver's license, and auto insurance.
• Ability to pass a comprehensive background check, including a motor vehicle records check, and a drug screen.
• Ability to manage personal stress and maintain a positive, professional image.
• Availability to participate in an assigned after-hours on-call rotation.

Nice To Haves

• Experience with VIV or similar scheduling/CRM systems.

Responsibilities

• Build and maintain relationships with referral sources and senior-focused organizations in the San Angelo community.
• Respond to referral calls, explain services to prospective clients and families, and conduct in-home consultations to assess care needs.
• Guide families through intake and onboarding, ensuring care documentation and emergency procedures are in place before care begins.
• Conduct client check-ins, home visits, and quality assurance reviews; evaluate changing needs and update individualized care plans.
• Coordinate care with family resources, community providers, insurance companies, case managers, and third-party payors to support continuous, high-quality care.
• Collaborate with the Scheduling team to match caregivers with clients based on skills, personality, and care needs, and align client shifts with caregiver qualifications.
• Serve as the primary contact for clients and families, address questions and concerns, and adjust care approaches or service hours as needed.
• Participate in an assigned on-call rotation for after-hours support.
• Perform additional operational, field, or administrative duties as assigned.

Benefits

• Medical benefits
• Vision benefits
• Paid time off (PTO)
• Mileage reimbursement
• Direct deposit
• Free Employee Perks Program, including free classes and discounted pricing with thousands of merchants

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED