Client Coordinator- Bilingual Spanish

SERENITY HOME HEALTH CARE•Niles, IL

7d•$20 - $22

About The Position

The Client Coordinator manages clients throughout their lifecycle with the company, takes initial intake calls, and provides information to potential clients. The role supports quality care and client satisfaction and maintains client and employee records. The coordinator is a primary contact for clients, industry partners, and care providers, and helps coordinate care plans, staffing, caregiver communication, and documentation.

Requirements

Demonstrated customer service and communication skills, problem-solving ability, and attention to detail.
Technical proficiency using computers and generating reports.
Ability to speak, read, and write English fluently.
High school diploma or equivalent.

Nice To Haves

Ability to speak additional languages is an advantage.
Two years of experience in a customer service role is highly preferred.

Responsibilities

Serve as the first point of contact for current and potential clients, industry partners, and care providers, providing excellent customer service.
Take phone inquiries from potential clients, provide accurate information about services and fees, and gather relevant information for client care plans.
Monitor the Dashboard daily and follow up with caregivers and clients.
Trade off responsibility for being on call every other month.
Input care plans, ensure staffing, and review relevant information with assigned caregivers before care begins.
Complete monthly client calls according to policy and document them in client files.
Update care plans as needed, upload monthly reports to client profiles, communicate changes to caregivers, and document those changes.
Ensure appropriate caregiver-client matches.
Ensure compliance with care plans and accurate documentation of care plan tasks.
Participate in staff training and operational meetings.
Perform clerical work such as filing, uploading, copying, and faxing.
Perform other job-related duties as assigned.