Bilingual Sales Coordinator (Spanish)

Sherwin-Williams•Washington, DC

2d•Onsite

About The Position

The Bilingual Sales Coordinator works closely with commercial paint customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role resolves customer concerns promptly, supports client satisfaction, stays current on product features, and maintains store and product quality and visual standards. The position is based at Store #3360, 2511 14th St NW, Washington, DC 20009-6954. Duties include customer contact and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value; the company states that it reviews criminal history for business and safety reasons.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without current or future employment visa sponsorship.
Be able to read, write, comprehend, and communicate in English.
Be able to read, write, comprehend, and communicate in Spanish.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
For current Sherwin-Williams employees: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

A valid, unrestricted driver’s license.
At least a high school diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about offered products and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.