Enrollment Coordinator (Bilingual Spanish)

Care Design New York•New York, NY

3d•$28 - $32

About The Position

The Enrollment Coordinator is the initial point of contact for the agency’s enrollment function, providing prompt, kind, and helpful service to callers. The role assesses callers’ needs and directs them to the appropriate resource. At Partnership Solutions, the work supports Care Design NY, a Care Coordination / Health Home, and Partners Health Plan, a Managed Care Organization, serving people with intellectual and/or developmental disabilities. The organizations’ shared purpose is to connect people to chosen supports for healthy, meaningful lives, and their mission includes person-centered care planning and advocacy for a disability-inclusive world. The coordinator gathers initial information, enters demographic data into the enrollment platform, sends region-specific enrollment packets, and supports Enrollment Specialists with follow-up engagement calls. The position also logs calls and communicates new inquiries to the appropriate regional specialists. It requires knowledge of OPWDD services and processes and other service systems, a helpful demeanor, and the ability to spend most of the day on the phone in a fast-paced environment. Bilingual English/Spanish proficiency is required.

Requirements

Bilingual English/Spanish proficiency is required.
Strong verbal and written communication skills.
Strong interpersonal and organizational skills.
Ability to spend most of the day on the phone and work in a fast-paced environment.

Nice To Haves

Associate degree preferred.
Two or more years of experience working with people with intellectual and developmental disabilities preferred.

Responsibilities

Serve as the central point of contact for individuals and families calling to inquire about entry into services.
Gather initial information and assess whether callers should be referred to a regional Enrollment Specialist or another service type.
Enter initial demographic data into the enrollment platform and mail or email the packet specific to the Enrollment Specialist’s region.
Support Enrollment Specialists with engagement calls to encourage families to submit documents needed for enrollment.
Log call activity and notify regional Enrollment Specialists of individuals added to their queue.
Maintain detailed knowledge of OPWDD services and processes, other service systems, and community supports.
Maintain a positive and helpful demeanor when assisting individuals and families.
Spend most of the workday on the phone and operate in a fast-paced environment.