Enrollment Coordinator (Bilingual)
About The Position
The Enrollment Coordinator connects children and families across New York City with The Fresh Air Fund’s programs through school partnerships, community outreach, and family enrollment support. The role builds and manages relationships with schools, community organizations, family-serving agencies, and other referral partners to increase awareness, applications, and participation. Reporting to the Director of Enrollment, the coordinator helps families navigate enrollment and access program opportunities. The position develops and maintains partnerships; conducts outreach, presentations, and enrollment events; supports families through application and placement; provides English/Spanish translation and interpretation; and collaborates across departments to meet enrollment and participation goals. This is a full-time, at-will position based in the organization’s New York City office. The current schedule requires three days per week in the office, with office attendance otherwise permitted and encouraged. Travel throughout New York City’s five boroughs and attendance at evening and weekend meetings or events may be required. During summer, the coordinator assists with overall Fresh Air program management needs as determined by the Director of Enrollment.
Requirements
- Bachelor’s degree.
- Two to five years of experience in community outreach, community engagement, customer service, or related work serving New York City families.
- Prior supervisory experience.
- Ability to communicate effectively in English and Spanish.
- Strong public speaking, written, and verbal communication skills.
- Strong interpersonal and customer service skills, and an enthusiastic, teamwork-oriented approach.
- Strong analytical, strategic-thinking, and problem-solving skills, including the ability to plan and balance multiple projects and partnerships.
- Strong organizational skills and attention to detail.
- Strong computer skills, including proficiency in Microsoft Office Suite and experience with databases.
- Tact, diplomacy, cultural competence, and flexibility.
- Ability to work under pressure and meet tight deadlines.
- Ability to use independent judgment.
- Genuine interest in youth development and support for Fresh Air’s mission and vision.
- Meet applicable vaccination requirements under federal, state, and local laws; proof of vaccination or an approved exemption is required as a condition of employment if applicable.
Nice To Haves
- Salesforce experience.
- Project coordination or project management experience.
Responsibilities
- Cultivate, manage, and strengthen partnerships with schools, after-school programs, community-based organizations, health providers, libraries, and other family-serving institutions to expand enrollment and access to Fresh Air programs.
- Develop relationships with high-impact referral partners that can reach large numbers of children and families across New York City.
- Support families throughout enrollment and connect participants with resources that help ensure a successful program experience.
- Lead community engagement initiatives, including presentations, special events, outreach campaigns, and partnership-driven recruitment.
- Recruit, train, and support community ambassadors who promote Fresh Air programs in their neighborhoods.
- Present to parents and caregivers to encourage applications for summer opportunities, and host community-based registration and orientation events.
- Provide English/Spanish translation and interpretation for families and partners, supporting accessible communications, documents, and outreach materials.
- Review applications and support families throughout the application process.
- Train and supervise seasonal staff, interns, and volunteers engaged in presentations, outreach, and application support.
- Assist with placing children in Fresh Air programs in alignment with program capacity and participant needs.
- Guide parents as they prepare their child for the summer experience.
- Coordinate project-based outreach, including developing timelines, coordinating logistics, and communicating across departments.
- Travel throughout New York City’s five boroughs and attend evening and weekend meetings and events as needed.
- During summer, assist with overall Fresh Air program management needs as determined by the Director of Enrollment.
- Perform other responsibilities as assigned.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending accounts.
- Commuter benefits.
- Employer and employee retirement contribution plans.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
