Enrollment Coordinator

Auxiant • Cedar Rapids, IA

1d

About The Position

Auxiant is a third-party administrator of self-funded employee benefit plans, with offices in Cedar Rapids, Iowa, and Madison and Milwaukee, Wisconsin. The Enrollment Coordinator serves as a point of contact and resource for plan sponsors, providers, and internal customers. The role processes enrollment activity and related requests, responds to callers, and manages assigned work inventory accurately and on time.

Requirements

• High school graduation or equivalent required.
• Excellent written and oral communication skills, including the ability to make verbal presentations.
• Ability to perform in a fast-paced working environment and manage multiple processes.
• Knowledge of and demonstrated proficiency with Microsoft Office applications, including extensive knowledge of Word, Outlook, and Excel.
• Ability to learn and effectively use insurance enrollment software.
• Excellent organizational skills and attention to detail.
• Excellent problem-solving and analytical abilities.

Nice To Haves

• One to three years of experience in insurance services, business administration, or a related field preferred.
• Experience in health plan enrollment or an insurance- or HMO-related environment highly desirable.
• Previous customer service experience preferred.

Responsibilities

• Process enrollments, changes, and terminations for current clients.
• Understand third-party enrollment files and connect when making enrollment entries according to established processes.
• Answer phone calls from employees, client contacts, and providers; understand their questions and concerns and respond promptly and accurately.
• Create ID cards upon request from members and clients, and audit ID cards for accuracy.
• Create Certificates of Creditable Coverage when appropriate.
• Process Coordination of Benefits (COB) and update QicLink to indicate how claims should be processed—as primary or secondary.
• Manage weekly inventory to ensure assigned work is completed timely, efficiently, and accurately.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending
• Gym Membership Reimbursement
• Life Insurance
• LTD
• STD
• 401K
• Three weeks vacation
• Nine paid holidays
• Casual dress code

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED