Enrollment Coordinator

Auxiant•Madison, WI

15h

About The Position

Auxiant is a third-party administrator of self-funded employee benefit plans, with offices in Cedar Rapids, Iowa, and Madison and Milwaukee, Wisconsin. The company describes itself as a growing, progressive company offering a competitive wage and benefits package. Its mission is to invest in people and innovation to deliver expert-driven experiences with real results, guided by the values of independent solutions, respect, empowerment, agility, leadership, and real results. The Enrollment Coordinator serves as a point of contact and resource for plan sponsors, providers, and internal customers. The role processes enrollments, changes, and terminations; responds to inquiries; creates and audits identification cards; prepares certificates of creditable coverage when appropriate; and processes coordination of benefits information. The coordinator also manages assigned weekly inventory to ensure work is completed promptly, efficiently, and accurately.

Requirements

Excellent written and oral communication skills.
Ability to make verbal presentations.
Ability to perform in a fast-paced work environment.
Ability to manage multiple processes.
Proficiency with Microsoft Office applications, including extensive knowledge of Word, Outlook, and Excel.
Ability to learn and effectively use insurance enrollment software.
Excellent organizational skills and attention to detail.
Excellent problem-solving and analytical abilities.
High school graduation or equivalent.

Nice To Haves

One to three years of experience in insurance services, business administration, or a related field.
Experience in health plan enrollment or an insurance- or HMO-related environment.
Previous customer service experience.

Responsibilities

Process enrollments, changes, and terminations for current clients.
Understand third-party enrollment files and connect when entering enrollment information according to established processes.
Answer calls from employees, client contacts, and providers, understand their questions and concerns, and respond promptly and accurately.
Create identification cards at the request of members and clients, and audit cards for accuracy.
Create Certificates of Creditable Coverage when appropriate.
Process Coordination of Benefits (COB) and update QicLink to indicate whether claims should be processed as primary or secondary.
Manage weekly inventory and complete assigned work promptly, efficiently, and accurately.
Perform other duties as assigned.