Enrollment Coordinator

DM CLINICAL RESEARCH GROUP • Tomball, TX

1d

About The Position

The Enrollment Coordinator educates patients and potential patients about the company and the studies being enrolled, with the goal of finding a compatible study for enrollment. The role serves as a liaison between site staff and enrollment staff to support transparent communication, streamline patient scheduling and enrollment decisions, and advance business goals.

The coordinator works with enrollment leadership, site physicians, confirmation specialists, site staff, and the medical records team to identify and schedule eligible patients, oversee same-day appointments when applicable, support patient retention and rescheduling, and obtain necessary medical history and documents. The role also educates patients about the DM Ambassador program, enrolls them, and follows up to collect referral information. Other tasks may be assigned by Patient Enrollment or site management.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience.
• At least 1 year of experience in a health- or medical-related work environment, such as a doctor’s office, clinic, or medical-related call center.
• At least 6 months of in-person sales experience in any industry or capacity.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Strong organizational skills and attention to detail.
• Flexibility to work from multiple locations.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Act as a liaison between site staff and enrollment staff, supporting transparent and impartial communication and streamlining patient scheduling and enrollment processes.
• Partner with enrollment leadership and site physicians to identify and schedule eligible patients from the physician’s practice for priority and assigned studies based on current and upcoming business initiatives or goals.
• When applicable, coordinate with confirmation specialists to oversee same-day scheduled patients, communicate patient arrivals, and update trackers and systems with appointment details and patient contact attempts.
• Educate patients on the DM Ambassador program, enroll them in the program, and follow up with enrolled ambassadors to obtain referral information.
• When applicable, collaborate with site staff to retain or reschedule patients completing a current study with DM.
• Partner with enrollment leadership and the medical records team to request and obtain necessary medical history and documents, including initial release-of-information completion and follow-up.
• Complete other tasks assigned by Patient Enrollment or site management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED