Enrollment Coordinator

Auxiant•Wauwatosa, WI

18h

About The Position

Auxiant is a third-party administrator of self-funded employee benefit plans, with offices in Cedar Rapids, Iowa, and Madison and Milwaukee, Wisconsin. The company describes itself as fast-growing and progressive, and offers an excellent wage and benefits package. Its mission is to invest in people and innovation to deliver expert-driven experiences with real results. Its core values are Independent Solutions, REAL Results, Respect, Empowerment, Agility, and Leadership. The Enrollment Coordinator serves as a point of contact and resource for plan sponsors, providers, and internal customers. The role processes enrollment activity, responds to caller questions, creates and audits identification cards, handles coordination-of-benefits updates, and ensures assigned weekly inventory is completed accurately and on time.

Requirements

Excellent written and oral communication skills.
Ability to make verbal presentations.
Ability to perform in a fast-paced working environment.
Ability to multitask across multiple processes.
Proficiency with Microsoft Office applications, including extensive knowledge of Word, Outlook, and Excel.
Ability to learn and effectively use insurance enrollment software.
Excellent organizational skills and attention to detail.
Excellent problem-solving and analytical abilities.
High school graduation or equivalent.

Nice To Haves

One to three years of experience in insurance services, business administration, or a related field.
Experience in health plan enrollment or an insurance- or HMO-related environment.
Previous customer service experience.

Responsibilities

Process applications for enrollments, changes, and terminations for current clients.
Understand third-party enrollment files and Connect when entering enrollment information according to established processes.
Answer calls from employees, client contacts, and providers; understand callers’ questions and concerns and respond promptly and accurately.
Create identification cards at the request of members or clients and audit cards for accuracy.
Create Certificates of Creditable Coverage when appropriate.
Process Coordination of Benefits (COB) and update QicLink appropriately to indicate whether claims should be processed as primary or secondary.
Manage weekly inventory to ensure assigned work is completed in a timely, efficient, and accurate manner.
Perform other duties as assigned.