Enrollment Coordinator

Auxiant•Cedar Rapids, IA

19h

About The Position

Auxiant is a third-party administrator of self-funded employee benefit plans, with offices in Cedar Rapids, Iowa, and Madison and Milwaukee, Wisconsin. The company describes itself as a fast-growing, progressive organization and offers an excellent wage and benefit package. The Enrollment Coordinator serves as a point of contact and resource for plan sponsors, providers, and internal customers. The role processes enrollment changes, assists callers, prepares and audits identification cards, handles coordination-of-benefits updates, and manages assigned weekly inventory to ensure timely, efficient, and accurate processing.

Requirements

Excellent written and oral communication skills, including the ability to make verbal presentations.
Ability to perform in a fast-paced working environment.
Ability to multitask across multiple processes.
Proficiency with Microsoft Office applications, including extensive knowledge of Word, Outlook, and Excel.
Ability to learn and effectively use insurance enrollment software.
Excellent organizational skills and attention to detail.
Excellent problem-solving and analytical abilities.
High school graduation or equivalent.

Nice To Haves

One to three years of experience in insurance services, business administration, or a related field.
Experience in health plan enrollment or an insurance- or HMO-related environment.
Previous customer service experience.

Responsibilities

Process enrollments, changes, and terminations for current clients.
Understand third-party enrollment files and connect when making enrollment entries according to established processes.
Answer calls from employees, client contacts, and providers; understand callers’ questions and concerns and respond accurately and promptly.
Create identification cards upon requests from members and clients, and audit cards for accuracy.
Create Certificates of Creditable Coverage when appropriate.
Process Coordination of Benefits (COB) and update QicLink to indicate whether claims should be processed as primary or secondary.
Manage weekly inventory to ensure assigned work is processed timely, efficiently, and accurately.
Perform other duties as assigned.