Enrollment Coordinator

Auxiant • Milwaukee, WI

1d

About The Position

Auxiant is an independent third-party administrator of self-funded employee benefit plans, with offices in Cedar Rapids, Iowa, and Madison and Milwaukee, Wisconsin. The Enrollment Coordinator serves as a point of contact and resource for plan sponsors, providers, and internal customers. The role processes enrollment-related activity, responds to callers, creates and audits ID cards, and coordinates benefits processing. Auxiant describes itself as a fast-growing, progressive company offering an excellent wage and benefits package.

Requirements

• High school graduation or equivalent.
• Excellent written and oral communication skills, including the ability to make verbal presentations.
• Ability to perform in a fast-paced working environment and multitask across multiple processes.
• Knowledge of and demonstrated proficiency in Microsoft Office applications, including extensive knowledge of Word, Outlook, and Excel.
• Ability to learn and effectively use insurance enrollment software.
• Excellent organizational skills and attention to detail.
• Excellent problem-solving and analytical abilities.

Nice To Haves

• 1–3 years of experience in insurance services, business administration, or a related field.
• Experience in health plan enrollment or an insurance- or HMO-related environment is highly desirable.
• Previous customer service experience.

Responsibilities

• Process enrollments, changes, and terminations for current clients.
• Understand third-party enrollment files and connect them when making enrollment entries according to established processes.
• Answer phone calls from employees, client contacts, and providers; understand their questions and concerns and respond promptly and accurately.
• Create ID cards in response to member and client requests, and audit cards for accuracy.
• Create Certificates of Creditable Coverage when appropriate.
• Process Coordination of Benefits (COB) and update QicLink to indicate how claims should be processed—as primary or secondary.
• Manage weekly inventory to ensure assigned work is completed timely, efficiently, and accurately.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• Flexible Spending
• Gym Membership Reimbursement
• Life Insurance
• LTD and STD
• 401(k)
• Three weeks of vacation
• Nine paid holidays
• Casual dress code

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED