Enrollment Coordinator

Auxiant • Madison, WI

1d

About The Position

Auxiant is an independent third-party administrator of self-funded employee benefit plans, with offices in Cedar Rapids, Iowa, and Madison and Milwaukee, Wisconsin. The Enrollment Coordinator serves as a point of contact and resource for plan sponsors, providers, and internal customers. The role processes enrollment activity, responds to inquiries, creates and audits ID cards, handles coordination of benefits updates, and manages assigned weekly inventory. Auxiant describes itself as a fast-growing, progressive company offering an excellent wage and benefits package.

Requirements

• High school graduation or equivalent required.
• Excellent written and oral communication skills; ability to make verbal presentations.
• Ability to perform in a high-paced working environment and multitask across multiple processes.
• Knowledge of and proficiency in Microsoft Office applications, including extensive knowledge of Word, Outlook, and Excel.
• Ability to learn and effectively use insurance enrollment software.
• Excellent organizational skills and attention to detail.
• Excellent problem-solving and analytical abilities.
• One to three years of experience in insurance services, business administration, or a related field preferred.
• Experience in health plan enrollment or an insurance- or HMO-related environment highly desirable.
• Previous customer service experience preferred.

Nice To Haves

• One to three years of experience in insurance services, business administration, or a related field.
• Experience in health plan enrollment or an insurance- or HMO-related environment.
• Previous customer service experience.

Responsibilities

• Process enrollments, changes, and terminations for current clients.
• Understand third-party enrollment files and connect when making enrollment entries according to established processes.
• Answer calls from employees, client contacts, and providers; understand their questions and concerns and respond promptly and accurately.
• Create ID cards upon requests from members and clients, and audit cards for accuracy.
• Create Certificates of Creditable Coverage when appropriate.
• Process Coordination of Benefits (COB) and update QicLink with how claims are to be processed (primary or secondary).
• Manage weekly inventory to ensure assigned work is completed timely, efficiently, and accurately.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending
• Gym membership reimbursement
• Life insurance
• Long-term disability (LTD)
• Short-term disability (STD)
• 401(k)
• Three weeks of vacation
• Nine paid holidays
• Casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED