Patient Coordinator (Bilingual, Spanish)

Hero Practice Services•Van Nuys, CA

2d•Onsite

About The Position

Hero Practice Services delivers quality dental, vision, and orthodontic care to children in underserved communities at more than 30 offices across seven states. Its core values are integrity, mission driven, patient first, accountability, compassion, and teamwork. Kids Dental Place and Orthodontics in Van Nuys, California, is seeking a Patient Coordinator to efficiently handle front-office processes in a pediatric dental practice, including answering phones, scheduling appointments, and collecting payments. The role provides a welcoming experience for patients and caregivers, maintains accurate intake information, supports organized patient flow, and helps ensure the practice is clean and presentable. The employee may also perform other duties that support the business and its mission of providing high-quality, compassionate dental, vision, and orthodontic services to underserved children.

Requirements

Attention to detail and ability to handle a diverse workload.
Strong interpersonal skills and a friendly, outgoing demeanor.

Nice To Haves

Bilingual ability; Spanish is indicated in the job title.
Knowledge of Microsoft Office, including Word and Excel, and eCW.
Previous dental experience.

Responsibilities

Deliver a red-carpet experience to patients and caregivers while ensuring intake information is accurate and complete.
Call patients regarding appointment confirmations, reminders, and cancellations.
Follow scheduling best practices to optimize patients’ time.
Review patient and family health needs to ensure all needs are met.
Coordinate patient flow by keeping the appointment schedule organized and full.
Keep the practice clean and presentable, including cleaning restrooms and the patient lobby, mopping, vacuuming, and dusting.
Perform other duties that support the business and the mission of providing high-quality, compassionate dental, vision, and orthodontic services to underserved children.