Client Relations Coordinator

FirstLight Home Care of Colorado Springs•Colorado Springs, CO

8d•$19 - $21•Onsite

About The Position

The Client Relations Coordinator provides exceptional client service, maintains positive client relationships, and supports the office’s day-to-day administrative operations. The role serves as a primary point of contact for client inquiries, coordinates communication and follow-up, and helps ensure client needs are addressed promptly and professionally. It also provides general office support, including maintaining records, organizing documents, scheduling appointments, and assisting with daily operations. The position is generally performed in an office environment and involves regular communication with clients, management, and team members, as well as multitasking and adapting to changing daily needs. The schedule includes emergency on-call coverage one day per week and one weekend per month.

Requirements

High school diploma or equivalent required.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to manage client authorizations.
Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
Professional, friendly, and service-oriented demeanor.
Proficiency with Apple and Microsoft Office, Google Workspace, email, calendars, and standard office equipment.
Ability to learn client management software, databases, and internal systems.
Strong problem-solving skills and sound judgment.
Ability to maintain confidentiality and handle sensitive information professionally.
Ability to work independently while contributing to a collaborative team environment.

Nice To Haves

Additional education or relevant training.
Previous experience in client relations, customer service, office administration, or a similar role.

Responsibilities

Serve as a primary contact for client questions, requests, and general inquiries.
Build and maintain positive, professional relationships with clients.
Respond promptly and courteously to phone calls, emails, and other communications.
Coordinate client follow-ups and help resolve concerns, escalating issues to management when appropriate.
Maintain accurate client contact information, communication notes, service records, and confidential information.
Communicate relevant updates and appointment details to clients and identify opportunities to improve client satisfaction.
Provide general administrative support to management and team members.
Answer incoming calls, monitor email, and direct inquiries to the appropriate person.
Schedule appointments, coordinate meetings, and maintain calendars.
Prepare, organize, file, and maintain documents, forms, and electronic records.
Enter and update information and authorizations in client management systems, databases, and spreadsheets.
Assist with correspondence, reports, presentations, and other office materials.
Maintain an organized, professional, and welcoming office environment.
Assist with mail, document distribution, and routine office tasks.
Support special projects and additional administrative duties as assigned.
Coordinate communication between clients, management, and internal team members.
Track outstanding client requests and follow up on pending items.
Help maintain consistent administrative procedures and organized workflows.
Assist with onboarding paperwork, client documentation, supervisory visits, and other coordination activities as applicable.
Identify administrative process improvements and collaborate with the team to support smooth daily operations and a consistent client experience.
Provide emergency on-call coverage one day per week and one weekend per month.