Client Relations Representative

Dimond Bros. Insurance•Springfield, IL

5d•Onsite

About The Position

Client Relations Representatives are the front-line liaison between the company and its current and potential customers. This is a full-time, on-site position, Monday through Friday, 8:00 a.m. to 4:30 p.m. The pay range is $17–$19 per hour. The role provides customer service to phone and walk-in clients, helps resolve customer questions and concerns, and processes payments.

Requirements

Strong verbal and written communication skills.
Active listening skills and a patient, empathetic attitude.
Excellent interpersonal and rapport-building skills.
Excellent time-management and organizational skills.
Comfort working in a fast-paced environment.
Basic or advanced troubleshooting skills.
Strong computer literacy.
Phone skills, including familiarity with complex or multi-line phone systems.

Nice To Haves

Prior customer service experience is desired.

Responsibilities

Answer high-volume inbound calls and warmly connect clients to the appropriate departments or carrier care centers.
Assist walk-in clients.
Collaborate with team members and other departments to provide high-quality customer service.
Resolve customer issues, complaints, and inquiries while prioritizing customer satisfaction.
Take and upload payments.

Benefits

Medical, dental, and vision insurance.
Group term life and AD&D coverage.
Short-term and long-term disability insurance.
Employee Assistance Program (EAP).
401(k) with company match.
HSA contributions for eligible medical plan participants.
Flexible spending accounts (FSA).
Vacation time, paid holidays, and personal time accrual.
Medical, dental, vision, and vacation time available on the first day of employment.
Seasonal half-day Fridays.
Health and wellness webinars and courses.
Discount programs.
Financial and legal assistance.
Growth opportunities.
Mission-driven work.
People-first culture.
Supportive team environment with growth potential.