Client Relations Representative

Dimond Bros. Insurance • Princeton, IL

5d • Onsite

About The Position

Client Relations Representatives are the front-line liaison between Dimond Bros. and its current and potential customers. This is a full-time, on-site position, Monday through Friday, from 8:00 a.m. to 4:30 p.m., with a pay range of $17–$19 per hour. The role involves handling inbound calls and walk-in clients, helping connect customers to the appropriate departments or carrier care centers, resolving inquiries and issues, and processing payments.

Requirements

• Strong verbal and written communication skills.
• Active listening skills and a patient, empathetic attitude.
• Excellent interpersonal and rapport-building skills.
• Excellent time-management and organizational skills.
• Comfort working in a fast-paced environment.
• Troubleshooting skills, basic or advanced.
• Strong computer literacy.
• Phone skills, including familiarity with complex or multi-line phone systems.

Nice To Haves

• Prior customer service experience is desired.

Responsibilities

• Answer high-volume inbound phone calls and connect clients with the correct departments and/or carrier care centers.
• Assist walk-in clients.
• Collaborate with team members and other departments to provide high-quality customer service.
• Resolve customer issues, complaints, and inquiries while prioritizing customer satisfaction.
• Take and upload payments.

Benefits

• Medical, dental, and vision insurance.
• Group term life and AD&D coverage.
• Short-term and long-term disability insurance.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• HSA contributions for eligible medical plan participants.
• Flexible spending accounts (FSA).
• Vacation time, paid holidays, and personal time accrual.
• Medical, dental, vision, and vacation time available on the new employee’s first day.
• Seasonal half-day Fridays.
• Health and wellness webinars and courses.
• Discount programs.
• Financial and legal assistance.
• Growth opportunities.
• Mission-driven work.
• People-first culture.
• Supportive team environment with growth potential.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed