Client Relations Representative

Dimond Bros. Insurance • Paris, IL

5d • Onsite

About The Position

Client Relations Representatives serve as the front-line liaison between Dimond Bros. and current and potential customers. This is a full-time, on-site position with a Monday through Friday schedule from 8:00 a.m. to 4:30 p.m. The pay range is $17–$19 per hour.

The role focuses on providing responsive, high-quality customer service by handling inbound calls and walk-in clients, directing clients to the appropriate departments or carrier care centers, resolving inquiries and complaints, and processing payments. Representatives work collaboratively with team members and other departments while prioritizing customer satisfaction.

Dimond Bros. offers medical, dental, and vision insurance; group term life and AD&D coverage; short- and long-term disability insurance; an Employee Assistance Program; a 401(k) with company match; HSA contributions for eligible medical plan participants; flexible spending accounts; vacation time; paid holidays; and personal time accrual. Medical, dental, vision, and vacation benefits are available from the employee’s first day. Additional perks include seasonal half-day Fridays, health and wellness webinars and courses, discount programs, and financial and legal assistance. The company also describes growth opportunities, mission-driven work, a people-first culture, and a supportive team environment.

Requirements

• Strong verbal and written communication skills.
• Active listening skills and a patient, empathetic attitude.
• Excellent interpersonal and rapport-building skills.
• Excellent time-management and organizational skills.
• Comfort working in fast-paced environments.
• Troubleshooting skills, either basic or advanced.
• Strong computer literacy.
• Phone skills, including familiarity with complex or multi-line phone systems.

Nice To Haves

• Prior customer service experience is desired.

Responsibilities

• Answer high-volume inbound calls and warmly connect clients to the correct departments or carrier care centers.
• Assist walk-in clients.
• Collaborate with team members and other departments to ensure high-quality customer service.
• Resolve customer issues, complaints, and inquiries while keeping customer satisfaction central to decisions and behavior.
• Take and upload payments.

Benefits

• Medical, dental, and vision insurance.
• Group term life and AD&D coverage.
• Short-term and long-term disability insurance.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• HSA contributions for eligible medical plan participants.
• Flexible spending accounts (FSA).
• Vacation time.
• Paid holidays.
• Personal time accrual.
• Seasonal half-day Fridays.
• Health and wellness webinars and courses.
• Discount programs.
• Financial and legal assistance.
• Growth opportunities.
• Supportive team environment with growth potential.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed