Client Relations Assistant

Canine Craze•Urbandale, IA

About The Position

The Client Relations Assistant is the first point of contact for Canine Craze clients and is responsible for creating a positive experience from the initial interaction through ongoing services. The role welcomes families, answers questions, and connects clients with training and services suited to their goals. It also provides administrative and operational support so trainers can focus on training dogs and serving clients. Success involves positive client experiences, operational excellence, and contributing to a collaborative team culture. The position owns client experience, scheduling and client coordination, accurate client and dog records, front office operations, and reliable team support. This includes greeting clients professionally, responding to questions, resolving or escalating problems, maintaining accurate schedules and records, ensuring required documents are complete, keeping client areas clean and organized, and supporting trainers with timely information and prepared materials. The role calls for client focus, organization, clear communication, initiative, adaptability, and teamwork. Starting pay is $15.00 per hour. This is a part-time position scheduled Monday through Thursday between 7:00 a.m. and 6:00 p.m., and Friday from 8:00 a.m. to noon.

Requirements

Clear, professional, and confident communication in person, by phone, and in writing.
Strong organization and attention to accuracy in schedules, records, materials, and workspaces.
Ability to take initiative, solve routine problems, and act without waiting to be asked.
Ability to adapt calmly to changing priorities and a fast-moving environment.
A positive, collaborative approach to teamwork and client service.

Responsibilities

Welcome clients and create a warm, professional first impression.
Answer client questions promptly, explain next steps, and resolve problems or escalate them appropriately.
Coordinate client scheduling, evaluations, and services; maintain accurate trainer schedules and send clients confirmations and instructions.
Maintain current and complete client and dog records, including vaccination records, waivers, required documents, and timely notes.
Keep reception and client areas clean, odor-free, stocked, accessible, and organized; complete opening and closing procedures.
Prepare materials and provide trainers and teammates with timely, accurate client information and administrative support.
Communicate clearly with clients and the team, adapt to changing priorities, and contribute wherever support is needed.