Client Relations Associate

Pierre Landscape Construction•Irwindale, CA

2d•$24 - $36

About The Position

The Client Relations Associate manages assigned project opportunities throughout their full lifecycle, from initial intake and setup through bid submission, client follow-up, and post-bid tracking. The role independently manages multiple active bids while maintaining accuracy, meeting strict deadlines, and applying knowledge of internal bidding processes, CRM data management, and coordination across Estimating, Production, Contracts, and other departments. The associate organizes bid documents and project records, prepares and coordinates bid materials, maintains Salesforce data and reports, leads routine internal bid meetings, and communicates with clients and General Contractors. The role also supports less-experienced team members and the department during high-demand periods. A criminal background check is required because the work involves access to private and public work locations, operation of vehicles or equipment, and responsibility for client property or secured work areas. Applicants receive an individualized assessment of conviction history before an employment decision.

Requirements

1–3+ years of experience in project coordination, bidding support, or client relations.
High school diploma.
Experience entering and maintaining data in Salesforce or a similar CRM platform with high accuracy; the posting targets 90%–100% first-review accuracy.
Ability to use Microsoft Outlook, Excel, Word, Teams, and internal file-sharing tools.
Working knowledge of construction or landscape bidding workflows, prequalification processes, and cross-departmental dependencies.
Ability to review work for missing information, incorrect dates, formatting errors, and inconsistencies.
Ability to take ownership of assigned tasks, anticipate next steps, and carry responsibilities through to resolution.
Ability to identify missing or conflicting information, propose solutions, and exercise judgment about when to escalate issues.
Ability to manage multiple active opportunities, shifting priorities, and tight, time-sensitive deadlines.
Confident, professional communication with internal colleagues, Estimators, clients, and General Contractors.
Ability to adjust focus as bid schedules, client demands, and department workloads change.

Nice To Haves

Experience in the construction or landscaping industry.
A degree in Business, Communications, or Construction Management.

Responsibilities

Manage assigned opportunities from initial intake through final bid submission and post-bid follow-up.
Download bid documents, establish and maintain organized T-Drive folders according to department standards, and keep records current.
Prepare and coordinate bid packages, Bid Forms, bid bonds, prequalification packages, RFIs, RFCs, RFQs, price breakouts, and client-specific requirements.
Coordinate with Estimating, Client Relations, and other departments to ensure timely, synchronized bid submissions and smooth handoffs.
Lead and coordinate Scope Reviews, Page Turns, and bid reviews to align team members.
Create and maintain Accounts, Contacts, Leads, and Opportunities in Salesforce.
Record client correspondence, meetings, follow-ups, competition, bid placement, and bid results in Salesforce.
Identify data requiring correction, maintain clean pipeline records, and complete required reports by established deadlines.
Communicate with clients by phone, email, and meetings, and follow up professionally.
Contact clients and internal team members to obtain missing information, clarify administrative requirements, and resolve discrepancies before they affect submissions.
Build rapport with General Contractors and clients and participate in client-facing activities such as Lunch and Learns and GC meetings when opportunities arise.
Assist less-experienced team members with routine workflow questions and support the department during high-demand periods.