Client Relations Associate

Pierre Landscape Construction•Irwindale, CA

22h

About The Position

The Client Relations Associate manages assigned project opportunities throughout their full lifecycle, from initial intake and setup through bid submission, client follow-up, and post-bid tracking. The role independently handles multiple active bids while maintaining accuracy, meeting strict deadlines, and following internal bidding processes. It requires CRM data management and coordination with Estimating, Production, Contracts, Client Relations, and other departments. The associate establishes and maintains project files, prepares and coordinates bid materials, leads routine internal bid meetings, and keeps Salesforce records and reports current. The role also involves routine client communication, resolving missing or inconsistent information, building rapport with clients and General Contractors, and assisting colleagues with workflow questions. Compensation is $24–$36 per hour, depending on experience.

Requirements

1–3+ years of experience in project coordination, bidding support, or client relations.
High school diploma required.
Experience entering and maintaining data in Salesforce or a similar CRM platform with high accuracy; the posting targets 90%–100% first-review accuracy.
Ability to use Microsoft Outlook, Excel, Word, Teams, and internal file-sharing tools.
Solid understanding of construction or landscape bidding workflows, prequalification processes, and cross-departmental dependencies.
Ability to manage multiple opportunities, shifting priorities, and tight deadlines.
Confident, professional communication with internal colleagues, Estimators, clients, and General Contractors.
Strong attention to detail and ability to take ownership of tasks through resolution with minimal supervision.
Ability to identify missing or conflicting information, propose solutions, and use sound judgment about when to escalate issues.

Nice To Haves

Construction or landscaping industry experience preferred.
A degree in Business, Communications, or Construction Management is a plus.

Responsibilities

Manage assigned project opportunities from initial intake through bid submission and post-bid follow-up.
Download bid documents and establish and maintain organized T-Drive folders according to department standards.
Prepare and coordinate bid packages, Bid Forms, bid bonds, prequalification packages, RFIs, RFCs, RFQs, price breakouts, and client-specific requirements.
Coordinate with Estimating, Client Relations, and other departments to support timely bid submissions and smooth handoffs.
Lead and coordinate Scope Reviews, Page Turns, and bid reviews.
Create and maintain Accounts, Contacts, Leads, and Opportunities in Salesforce.
Record client correspondence, meetings, follow-ups, competition, bid placement, and bid results in Salesforce.
Identify and correct data issues, maintain accurate pipeline records, and complete required reports by deadlines.
Communicate with clients by phone, email, and meetings, and follow up as needed.
Contact clients and internal team members to obtain missing information, clarify administrative requirements, and resolve discrepancies before bid submission.
Build rapport with General Contractors and clients and participate in client-facing activities such as Lunch and Learns and GC meetings when opportunities arise.
Assist less-experienced team members with routine workflow questions and support the department during high-demand periods.
Review work before submission to catch missing information, incorrect dates, formatting errors, and inconsistencies.
Anticipate next steps, propose solutions to issues, and determine when to escalate concerns to management.
Manage multiple active opportunities, shifting priorities, and time-sensitive deadlines.