Client Relations Associate
About The Position
Connect Pediatrics provides in-home private duty nursing and therapy services to infants and children with complex medical needs. The Client Relations Associate develops relationships with referral sources and case managers, promotes the company’s nursing and therapy services, and supports patient onboarding and communication between referral sources and the office team. The role also manages relationships with nurses and clients, monitors referral trends, and develops strategies to meet or exceed sales targets. The associate represents Connect Pediatrics at networking events, conferences, and industry meetings, and maintains detailed records of outreach, patient onboarding, and client interactions in the company’s CRM system. Connect Pediatrics provides pediatric private duty nursing and therapy services across Texas and aims to be a preferred provider of care and employer for its clinicians and operations personnel.
Requirements
- Bachelor’s degree or an equivalent combination of education, training, and experience.
- Excellent written and verbal communication skills.
- Ability to handle multiple tasks simultaneously and meet deadlines.
- Excellent organizational and time management skills.
- Positive attitude and self-motivation.
Nice To Haves
- Business office management and supervisory experience.
- Healthcare experience.
Responsibilities
- Develop and manage relationships with referral sources, including pediatric clinics, ABA centers, hospitals, and other healthcare facilities.
- Visit referral sources to promote nursing and therapy services, including speech therapy (ST), occupational therapy (OT), and physical therapy (PT).
- Collaborate with the internal office team to support smooth onboarding of new patients and communication between referral sources and office staff.
- Serve as the primary point of contact for case managers, providing customer service and support.
- Maintain long-term relationships with existing referral sources and case managers to support a steady patient pipeline.
- Monitor and track referral trends and provide feedback to leadership to optimize growth strategies.
- Represent Connect Pediatrics at networking events, conferences, and industry meetings to build brand awareness and expand the referral base.
- Develop and implement strategic plans to meet or exceed sales targets for private duty nursing and therapy services.
- Maintain detailed records of outreach, patient onboarding, and client interactions using the company’s CRM system.
- Manage and foster nurse and client relationships.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
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What This Job Offers
Job Type
Full-time
