Client Relations

Deluxe • Calabasas, CA

3d • $21 - $24

About The Position

The Client Relations role provides administrative support to internal teams and customers regarding the status and progress of business filings. The position answers customer calls, researches and resolves inquiries, and uses state agencies to determine filing status and report updates to customers.

The stated schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. PST. The hourly compensation range is $21.00–$24.00, with eligibility for an annual performance incentive plan. Actual base pay may vary based on job-related knowledge, skills, location, experience, and internal equity.

Requirements

• High school diploma or GED.
• Three years of customer service experience.
• Basic computer skills.
• Must be at least 18 years of age.

Nice To Haves

• Associate or bachelor's degree.
• One year of prior sales or customer service experience.
• Experience working in cross-functional teams.
• Excellent verbal communication skills.
• Bilingual Spanish/English skills, including reading and writing.

Responsibilities

• Answer phones and determine callers’ needs.
• Research questions, provide answers, and resolve customer problems.
• Use state agencies to determine filing status.
• Report filing-status updates to customers.
• Provide administrative support to internal teams and customers regarding filing status and the flow of business filings.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Paid time off, volunteer time off, and holidays.
• Employer-matched retirement plan.
• Employee stock purchase plan.
• Short-term and long-term disability.
• Infertility treatment, adoption, and surrogacy assistance.
• Tuition reimbursement.
• Annual performance incentive plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED