Client Relations Manager

Hoar•Austin, TX

About The Position

The Client Relations Manager plans and executes sales efforts for assigned market sectors and regions, leads pursuit teams through the sales process, and coaches staff. The role contributes to divisional strategic planning and positioning, promotes personal accountability, and focuses on achieving positive business results in a fiscally responsible operating environment. Travel may be required up to 60% of the time. The position develops and closes business opportunities, builds client and industry relationships, and leads capture planning and pursuit execution. It also works with company leadership and marketing to set growth plans, research markets, position the company, prepare proposals, and support interviews and other sales activities.

Requirements

Bachelor’s degree in Building Science, Construction Management, Civil Engineering, or a related field preferred.
7–10 years of related experience and advanced knowledge of the construction industry.
General knowledge of construction project processes, including budgeting, scheduling, and overall project management.
Knowledge of macro-level building costs and ability to provide clients with high-level conceptual estimates.
Advanced knowledge of RFP response principles and practices.
Experience with MS Office.
Valid driver’s license required.

Responsibilities

Provide day-to-day direction and leadership for business development; identify, develop, and close opportunities to meet revenue and profit goals.
Work with the leadership team to develop business, growth, and revenue plans; identify key geographies, market segments, and target accounts; and execute divisional sales plans.
Build relationships through networking and other business development activities to secure contracts in assigned markets and geographies.
Coach and mentor technical staff in a “doer-seller” environment and support project teams’ relationship development with current and past clients.
Identify new opportunities while maintaining existing client relationships, including seeking out projects in their early planning stages.
Lead project capture planning and sales-plan execution to help win projects.
Conduct continuing market research and keep technical staff informed of market trends; work with marketing on company positioning through collateral, PR, and other tactics.
Assist with or drive go/no-go decisions for project pursuits.
Lead proposal preparation, including coordinating project staff as appropriate, and lead preparation for interviews and other sales meetings.
Support other marketing efforts, including PR and award submittals.
Maintain working knowledge of the organization’s history, capabilities, future goals, branding, positioning, and client relationships.
Leverage relationships with current and potential customers and with other firms, including architects, engineers, and subcontractors, to generate business opportunities.