Client Relations

First American Payments Systems • Calabasas, CA

1d

About The Position

Provides administrative support to internal teams and customers regarding the status and progress of business filings. The role answers phone inquiries, researches and resolves customer questions and problems, and uses state agencies to determine filing status and report updates to customers.

The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Pacific Time. Compensation is $21.00–$24.00 per hour, with eligibility for an annual performance incentive plan. Deluxe describes itself as a Great Place to Work and highlights its inclusive culture, work-life balance, team support, and benefits beginning on day one.

Requirements

• High school diploma or GED.
• Three years of customer service experience.
• Basic computer skills.
• Must be at least 18 years of age.

Nice To Haves

• Associate or bachelor’s degree.
• One year of prior sales or customer service experience.
• Experience working in cross-functional teams.
• Excellent verbal communication skills.
• Ability to read and write in Spanish and English.

Responsibilities

• Answer phones and determine callers’ needs.
• Research questions, provide answers, and resolve customer problems.
• Use state agencies to determine filing status and report status updates to customers.
• Provide administrative support to internal teams and customers regarding filing status and the flow of business filings.

Benefits

• Medical, dental, and vision healthcare coverage.
• Paid time off, volunteer time off, and holidays.
• Employer-matched retirement plan.
• Employee stock purchase plan.
• Short-term and long-term disability coverage.
• Infertility treatment, adoption, and surrogacy assistance.
• Tuition reimbursement.
• Annual performance incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED