Client Relations Specialist

First American • Usa, SC

5d

About The Position

The Client Relations Specialist serves as a key liaison between ServiceMac and its mortgage servicing clients. The role manages loan-level and document-related requests while providing a high level of service and responsiveness. The position requires mortgage servicing experience, strong communication skills, and the ability to manage multiple client requests in a fast-paced environment.

Requirements

• At least 5 years of experience in mortgage servicing or related mortgage operations roles.
• Strong understanding of mortgage servicing processes, loan servicing data, and documentation.
• Proven experience working directly with clients in a professional service or account support role.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple client requests simultaneously.
• High attention to detail and strong problem-solving abilities.
• Ability to collaborate across departments and escalate issues appropriately.

Nice To Haves

• Prior experience in client relations, account management, or servicing support roles within the mortgage industry.
• Familiarity with servicing platforms such as MSP or similar systems.
• Experience coordinating document fulfillment or loan-level data requests.

Responsibilities

• Manage day-to-day client communications through email, phone, and virtual meetings as needed.
• Facilitate and track loan-level inquiries and servicing-related requests from clients.
• Coordinate requests for servicing records, loan documentation, and reporting materials.
• Work with internal departments, including servicing operations, compliance, and investor reporting, to obtain and provide loan-level information to clients for review and response.
• Monitor request pipelines to ensure service-level expectations are met.
• Maintain accurate records of client communications, requests, and resolutions.
• Identify potential client concerns and work toward timely resolution.
• Support additional client relations initiatives and team projects as needed.
• Contribute to process improvements that enhance client service and operational efficiency.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid sick leave
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed