Client Relations Specialist - iWorQ

iWorQ Systems • Logan, UT

1d • Onsite

About The Position

iWorQ is seeking a Client Relations Specialist to support government clients and contribute to customer satisfaction and retention. The role involves answering client questions, configuring software, hosting virtual trainings, and resolving issues. The position is based onsite in Logan, Utah, and follows a Monday-Friday, 8AM-5PM schedule. The annual salary is $45,000.

iWorQ is a SaaS company that provides configurable software applications to municipal government agencies across the United States. The Client Relations Specialist works with clients and internal teams to support iWorQ applications, customer accounts, and client requests.

Requirements

• Previous phone-based or virtual customer service experience.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills.
• Comfortable learning and working with new software.
• Proficiency in Microsoft Office.

Nice To Haves

• Bachelor’s degree in Communications, Business, or a related field.

Responsibilities

• Provide technical support for iWorQ government software by phone and email.
• Answer client questions and make account updates as needed.
• Host virtual trainings for new and existing customers.
• Track, troubleshoot, and follow up on customer issues and bugs.
• Import data and assist with customer data requests.
• Complete client follow-up and move-out calls or emails.
• Interact with clients through inbound and outbound calls.
• Collaborate with internal teams and complete additional tasks as assigned.
• Complete 20 Quarterly Follow-Up (QFU) calls per week.
• Send two client referrals per week to the Client Sales team.
• Lead two virtual client trainings per week.
• Complete all assigned client move-out calls and emails weekly.
• Respond promptly and professionally to client follow-ups.
• Continue learning iWorQ applications and supporting team goals.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and accidental insurance
• Paid maternity and paternity leave after 12 months
• Paid Time Off
• Paid Holidays
• Roth IRA contribution matching program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed