Bilingual Client Relations Specialist
About The Position
The Bilingual Client Relations Specialist supports clients by resolving account questions, coordinating solutions, and ensuring concerns receive accurate and timely follow-up. The role involves communicating with clients in English and Spanish, investigating account, administrative, and system-related issues, and coordinating with internal teams to resolve complex concerns. This contract-to-hire position is based in Scottsdale, Arizona, with a hybrid schedule of four days onsite and one day remote each week. Initial training is five days onsite. Hours are Monday through Friday, 9:00 AM to 6:00 PM, with no nights or weekends. The pay range is $24.00–$25.00 per hour.
Requirements
- Bilingual English and Spanish skills are strongly preferred.
- Customer service, call center, administrative, banking, or financial services experience.
- Strong communication and relationship-building skills.
- Excellent attention to detail and follow-through.
- Confidence navigating multiple systems and priorities.
- A professional, dependable, and solutions-focused approach.
Responsibilities
- Support clients through incoming phone calls and emails.
- Investigate account, administrative, and system-related issues.
- Explain processes, next steps, and expected timelines to clients.
- Create and manage service tickets through resolution.
- Maintain accurate documentation of client interactions.
- Partner with internal teams to resolve complex concerns.
- Follow up consistently to provide a reliable client experience.
Benefits
- Medical, dental, and vision coverage, subject to eligibility.
- Critical illness, accident, and hospital coverage, subject to eligibility.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
- Voluntary life and AD&D insurance for employees and dependents.
- Short- and long-term disability coverage.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time off/leave, including PTO, vacation, or sick leave, subject to eligibility.
- Hybrid schedule with one remote day each week.
- Consistent weekday hours with no nights or weekends.
- Opportunity to use English and Spanish professionally.
- Professional corporate environment with a collaborative team.
- Opportunity for greater ownership and problem-solving than a traditional call center role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
