Client Relations Associate

Man Group•New York, NY

1d•$80,000 - $110,000

About The Position

The Client Relations Associate provides associate-level support to Man Group’s US Sales Team. The role serves as a dedicated point of contact for day-to-day client inquiries and supports client onboarding, investor transactions, portfolio reviews, operational due diligence, RFPs and DDQs, roadshows, outreach campaigns, conferences, client update calls, and client reporting. It also oversees client subscription and redemption workflows, commercial agreements, restriction lists, trade error notifications, and side letter attestations, coordinating with internal teams as needed. The associate maintains client, activity, and pipeline records in the CRM system and coordinates ad hoc requests and ongoing reporting to senior management, including annual business plans and monthly or quarterly review packs. The role supports projects affecting existing clients and strategic initiatives to improve the team’s effectiveness. The position calls for an interest in active alternative asset classes and the ability to work effectively with clients, prospects, and colleagues across the organization in a fast-paced environment. Man Group describes its workplace as inclusive and offers professional development, flexible working arrangements, two annual paid community-volunteering days, and a comprehensive benefits package. The anticipated US base salary range is $80,000–$110,000, with benefits and a discretionary bonus.

Requirements

Bachelor’s degree.
At least 2 years of experience in a sales, investor relations, or investment operations-related role at a financial services firm.
Interest in active alternative asset classes, including systematic and discretionary public equity and fixed income (long-only and hedge funds), managed futures, private credit, and real estate.
Excellent organization and time-management skills to succeed in a high-pressure, fast-paced environment.
Ability to develop strong working relationships with clients, prospects, and individuals at all levels of the organization.
Advanced Microsoft PowerPoint, Word, and Excel skills.

Nice To Haves

Familiarity with Salesforce, MMD, and other sales management tools.

Responsibilities

Serve as a dedicated point of contact for day-to-day client inquiries.
Maintain the CRM system with client records, activity, and pipeline information.
Coordinate ad hoc requests and ongoing reporting to senior management, including annual business plans and monthly or quarterly review packs.
Support the US Sales Team on projects affecting existing clients and collaborate with internal stakeholders on strategic initiatives to improve team effectiveness.
Manage client onboarding by providing support and direction for complex investor transactions.
Coordinate prospect and client portfolio reviews, operational due diligence meetings, RFP and DDQ completion, roadshows, outreach campaigns, annual conferences, and client update calls.
Deliver customized, standardized, and ad hoc reporting to North American clients.
Direct the ongoing client subscription and redemption process, ensuring flows are communicated accurately and in a timely manner.
Organize new commercial agreements and maintain existing agreements, including intermediary, rebate, platform, and custody agreements.
Coordinate client restriction-list implementation, trade-error notifications, and side-letter attestations with the Man Compliance team.

Benefits

Professional development opportunities.
Flexible working arrangements.
Two annual paid 'Mankind' days for community volunteering.
Competitive holiday entitlements.
Pension/401(k).
Life and long-term disability coverage.
Group sick pay.
Enhanced parental leave.
Long-service leave.
Depending on location, private medical coverage, discounted gym membership options, and pet insurance.
Discretionary bonus.